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“Couldn't be worse”
Written on: 22/06/2020 by garethwalford (1 review written)
Atrocious service top to bottom. I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been. I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed. Today the wrong table has been delivered… Read Full Review
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“Awful ”
Written on: 18/06/2020 by philboy1 (1 review written)
We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We’ve been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I’ve now had… Read Full Review
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“Damaged items”
Written on: 30/04/2020 by Glenwilson1234 (1 review written)
Went to show room picked out several items spent over 4 k items arrived damaged not happy at all customer service is a joke will not be going back for any other items I’d rather go else where to refurbish my new house berry disappointing… Read Full Review
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“Poor customer service”
Written on: 28/03/2020
Purchasing from this company is a gamble. Their drivers will not let you check the goods after delivery and if it transpires that they are damaged (as was the case for us) then their Customer Service team insist on sending someone out to repair the damaged items rather than replace them… Read Full Review
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“Fabulous quality ”
Written on: 07/03/2020 by Neveragainharveys (2 reviews written)
We ordered several items online, but still went to a store after ordering just to be sure of what we were getting. When the items arrived the delivery guys placed the boxes into the rooms we instructed them to. It took a while to unpack as they were packed so well. I had to take a lot of rubbish to the tip, too! However, the quality of the furniture was superb. We fell in love with the high quality and feel of each item. It has transformed our home into something very special. We… Read Full Review
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“Do not go there ”
Written on: 18/02/2020 by jumpingjack15 (1 review written)
on buying from oak furniture land beware if you have any problems their after sales service is rubbish. They send someone from homeserve to have a look and make the decision that goes to oak furniture land. you cannot discuss it with any one there is no manager you can talk. We bought dinning room suite which is only 9 months old and 2 chairs have bad grain in them and they are roughing up and catching in your clothes. Apparently they say that is wear and tear and they are not interested. Wish… Read Full Review
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“FURNITURE EXCELLENT, DELIVERY/QUALITY CONTROL NOT SO GOOD”
Written on: 29/01/2020 by myrlyn (1 review written)
We furnished most of our new house with Oak Furnitureland products. Having received upwards of 60 boxes of furniture ranging from bed and wardrobes to tables, chests and sofas, I feel well qualified to comment. Overall, I consider that the quality of the furniture is excellent - well made, well finished and reliable in use. However, there are a few downsides to their business model, which customers are often not told by the salesmen in the showroom. The first and most serious failing is that… Read Full Review
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“avoid oak furniture land like the plague ”
Written on: 30/11/2019 by Jorgensen372 (1 review written)
We ordered in store 3 pieces of furniture at a cost of £1500 , we even paid extra for a bespoke service, being told in store don't worry the deliverymen will get it in anywhere and any room for you for a cost of £49.99 ... from ordering we have waited 4 weeks for delivery , today was meant to be the delivery day . the drivers arrived and looked in our home and said it wont fit , they had a template with them of the biggest bit or furniture and showed us and tried to see if there was a way… Read Full Review
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“Excellent delivery men”
Written on: 22/11/2019
I received a delivery of bedroom furniture today. I would like to thank the two delivery men who worked very hard putting the furniture into my bedroom. They where very polite and helpful. I am very grateful to them for all their help. I commend oak furniture land for employing such caring employees… Read Full Review
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“I am thrilled with my Armchair Sofa Bed. Its so well...”
Written on: 07/06/2019 by Upstairsokay (1 review written)
I am thrilled with my Armchair Sofa Bed. Its so well made and the finish is A1. I am so glad I took my time and chose the right company to order this from. There are lots on the market but this one has surpassed my expectations, so Thank you Oak Furniture land so very much. I am so very happy with this Armchair Sofa Bed. The delivery was excellent and the lads names are in my title as I wanted to let you know they were excellent and had to take off the packaging to get it upstairs.(You can type… Read Full Review
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“MEGA BARGAIN”
Written on: 07/06/2019 by Deltic1962 (1 review written)
I have just received my new leather electric recliner sofa and chair with free storage foot stool, I went in with a £500 budget for a new armchair and bought all of this for £750 out of clearance,BARGAIN !!! I’m so thrilled thank you ❤️❤️❤️❤️… Read Full Review
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“Now I know why castles used oak ”
Written on: 16/04/2019 by Bikerider53 (1 review written)
Hi in a world of product disappointment it’s easy to understand reviews are twofold good and bad ....not wishing to be a victim of either I choose my products with anticipated warryness ....being a fully qualified old school time served carpenter I am most particularl in the material available now I suppose I could select and make to my requirements exactly as I want .....that said I did a comparison to my amazement to make the pieces I wanted in the exact material I needed was astronomically… Read Full Review
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“SHOCKING CUSTOME SO CALLED SERVICE”
Written on: 21/03/2019 by ANGRYOLDBLOKE (1 review written)
Damaged door glass on wall unit split on sidboard, reported it homeserve did call stated it needs new door.. Contacted oak furitureland telling them my mobile no longer works, now a parcell hase been delivered (nobody bothered to onform me if i was out would he have dumped iy in the garden). Sent complaint e/mail.. Answered by a person telling me homeserve woud ring me within 48 hour's …. How i have no phone.. Do not deal with this bunch… Read Full Review
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“not worth it”
Written on: 05/03/2019 by porgy3322 (2 reviews written)
spent £3000 hard furniture ok the soft furniture is a load of rubbish within 2 week 1 Cushing on a 3 seater went soft by 45% 2 technicians said this is normal load of rubbish .Customer service is rubbish and said that they will not do anything about it.I have taken out a 5year serves with them so i give them a bit of time before I call them out please don't bother with this firm they fob you off and promise the earth… Read Full Review
Dorothy52's Response to porgy3322's Review
Written on: 22/03/2019
We are having problems with our sofas as well, and getting nowhere, the technician said we have to plump up arms and backs, the seats are ridiculous and not comfortable, they advert still running on their site said they do not need it, but seams coming apart as well.
This is on their Grayson 3 seater electric reclining sofa, the 2 seater is starting to flatten as well and is very rarely sat on but the insurance technician
said if it rises back up this is normal settlement??
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“DO NOT SHOP HERE”
Written on: 22/02/2019 by Lesly196 (1 review written)
ORDERED £2000 of bedroom furniture four out of five items arrived badly damaged.One faulty item would have been bad enough but this is just poor quality control.I had to phone many times to sort this outand customer service is beyond belief.We arranged for damaged items to be returned we were given a day and a time slot no one turned up and no one bothered to call to explain why.I phoned again and arranged pick up they turned up this time well doneI have spoken to friends since who have had… Read Full Review
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“EXCELLENT CUSTOMER SERVICE”
Written on: 21/02/2019 by kargibson (1 review written)
Had a delivery this morning of a wardrobe and chest of drawers. There customer service was outstanding and oak furnitureland should be proud that they have members of staff as excellent and hardworking as these two. They had too overcome a tricky situation to get my furniture into the room and they did just that, good job !!!!!!… Read Full Review
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“Appalling customer service an quality”
Written on: 21/02/2019 by KarenMarcelline (1 review written)
Spent over 3000 on bedroom furniture, but all received with scratches and dents in June 2018. Bed slats cracked, wardrobes do not close properly, marks and dents. Called about the triple wardrobe as badly damaged at first sent a repairman without the correct paint, then sent the wrong door to be replaced, then agreed to replace but sent only the base! Finally I insisted they refund money which they say they have. we spent a lot of money and all the furniture is not of a good… Read Full Review
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“Don't give a damn attitude”
Written on: 16/02/2019 by Richard0671950 (1 review written)
Purchased a bed on the understanding it would be delivered within a week. Bed was duly delivered on agreed date with a big chunk broken off the headboard. Went through the 'Oak furniture land' process and waited for a call that didn't come. Called the store in Hull to be met with a don't give a damn attitude. Customer service is a dirty word to this company. Trading standards will be contacted within the week and I will demand a full refund for the faulty goods - maybe the loss of commission… Read Full Review
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“Mattress Dangerous Odour”
Written on: 05/12/2018 by LizethKoenig (1 review written)
Mattresses come rolled up when you open them there is a note saying that they may have an odour, this is an understatement I’ve had one two weeks and it sill gives me headaches, Oakfurnitureland will not accept a return even though we have not been able to use it. Buyer Beware… Read Full Review
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“Table and chairs no pads sent”
Written on: 04/12/2018 by Mark18 (1 review written)
Ordered table and chairs. Did not deliver the pads still waiting. Poor service poor staff no one takes responsibility even the Managers… Read Full Review
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Riche100's Comment
Written on: 02/12/2019
oakfurniture land have issued a full refund now . and have said sorry i believe
this was actioned by oak furniture land