OakFurnitureLand.co.uk Reviews - www.oakfurnitureland.co.uk

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk
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Latest Reviews

★☆☆☆☆
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“SHOCKING CUSTOME SO CALLED SERVICE”

Written on: 21/03/2019 by ANGRYOLDBLOKE (1 review written)

Damaged door glass on wall unit split on sidboard, reported it homeserve did call stated it needs new door.. Contacted oak furitureland telling them my mobile no longer works, now a parcell hase been delivered (nobody bothered to onform me if i was out would he have dumped iy in the garden). Sent complaint e/mail.. Answered by a person telling me homeserve woud ring me within 48 hour's …. How i have no phone.. Do not deal with this bunch… Read Full Review

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★☆☆☆☆
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“not worth it”

Written on: 05/03/2019 by porgy3322 (2 reviews written)

spent £3000 hard furniture ok the soft furniture is a load of rubbish within 2 week 1 Cushing on a 3 seater went soft by 45% 2 technicians said this is normal load of rubbish .Customer service is rubbish and said that they will not do anything about it.I have taken out a 5year serves with them so i give them a bit of time before I call them out please don't bother with this firm they fob you off and promise the earth… Read Full Review

Dorothy52's Response to porgy3322's Review

Written on: 22/03/2019

We are having problems with our sofas as well, and getting nowhere, the technician said we have to plump up arms and backs, the seats are ridiculous and not comfortable, they advert still running on their site said they do not need it, but seams coming apart as well.
This is on their Grayson 3 seater electric reclining sofa, the 2 seater is starting to flatten as well and is very rarely sat on but the insurance technician
said if it rises back up this is normal settlement??

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★☆☆☆☆
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“DO NOT SHOP HERE”

Written on: 22/02/2019 by Lesly196 (1 review written)

ORDERED £2000 of bedroom furniture four out of five items arrived badly damaged.One faulty item would have been bad enough but this is just poor quality control.I had to phone many times to sort this outand customer service is beyond belief.We arranged for damaged items to be returned we were given a day and a time slot no one turned up and no one bothered to call to explain why.I phoned again and arranged pick up they turned up this time well doneI have spoken to friends since who have had… Read Full Review

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★★★★★
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“EXCELLENT CUSTOMER SERVICE”

Written on: 21/02/2019 by kargibson (1 review written)

Had a delivery this morning of a wardrobe and chest of drawers. There customer service was outstanding and oak furnitureland should be proud that they have members of staff as excellent and hardworking as these two. They had too overcome a tricky situation to get my furniture into the room and they did just that, good job !!!!!!… Read Full Review

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★☆☆☆☆
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“Appalling customer service an quality”

Written on: 21/02/2019 by KarenMarcelline (1 review written)

Spent over 3000 on bedroom furniture, but all received with scratches and dents in June 2018. Bed slats cracked, wardrobes do not close properly, marks and dents. Called about the triple wardrobe as badly damaged at first sent a repairman without the correct paint, then sent the wrong door to be replaced, then agreed to replace but sent only the base! Finally I insisted they refund money which they say they have. we spent a lot of money and all the furniture is not of a good… Read Full Review

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★★☆☆☆
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“Don't give a damn attitude”

Written on: 16/02/2019 by Richard0671950 (1 review written)

Purchased a bed on the understanding it would be delivered within a week. Bed was duly delivered on agreed date with a big chunk broken off the headboard. Went through the 'Oak furniture land' process and waited for a call that didn't come. Called the store in Hull to be met with a don't give a damn attitude. Customer service is a dirty word to this company. Trading standards will be contacted within the week and I will demand a full refund for the faulty goods - maybe the loss of commission… Read Full Review

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★☆☆☆☆
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“Mattress Dangerous Odour”

Written on: 05/12/2018 by LizethKoenig (1 review written)

Mattresses come rolled up when you open them there is a note saying that they may have an odour, this is an understatement I’ve had one two weeks and it sill gives me headaches, Oakfurnitureland will not accept a return even though we have not been able to use it. Buyer Beware… Read Full Review

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★☆☆☆☆
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“Table and chairs no pads sent”

Written on: 04/12/2018 by Mark18 (1 review written)

Ordered table and chairs. Did not deliver the pads still waiting. Poor service poor staff no one takes responsibility even the Managers… Read Full Review

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★★★★★
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“romsey”

Written on: 16/10/2018 by bluevanman1 (1 review written)

bought the large tv stand,nest of tables,and small side board,all look great in lounge,bought because the way the door pulls are recessed and how it suited my family needs,all very well made,and hope they last for years,only a small down side,is rewaxeing every 3/4 months,but if you want the product to last and look well,i think I can live with that,ha ha… Read Full Review

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★★★★★
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“Mantis furniture ”

Written on: 16/10/2018 by Jackie87 (1 review written)

House is full of this fury love it , it’s perfect for the whole house… Read Full Review

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★★★★★
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“The Cranbrook dark wood TV cabinet is just perfect”

Written on: 16/10/2018

Having purchased a new larger TV set we needed a new cabinet /stand on which to place it and the only piece of furniture that was suitable was the unit we purchased from OakFurnitureLand. We are extremely satisfied with our choice and it complements the rest of our existing furniture perfectly. Therefore we are very satisfied customers and would recommend the company to others… Read Full Review

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“Fantastic All Round ”

Written on: 15/10/2018 by Salwych (1 review written)

We ordered 20 pieces of furniture altogether - desk & chair; dining tables and chairs; large sideboard; small sideboard; nest of tables plus complimentary mirror. The items were delivered on schedule, and the delivery team was fantastic. They took great care in ensuring items were placed as close as possible to the room they were required for. Everything was incredibly well packaged. Any assembly (dining chairs) was straightforward, and plenty of parts/allen keys provided. Most impressed with the… Read Full Review

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“What customer service??”

Written on: 14/10/2018 by Antpne (1 review written)

Sent in photos of two damaged items After delivery, after two weeks wait still not a single reply from anyone. Tried ringing customer service twice on hold for over 45 minutes yet try the sales line and instantly someone answers!!… Read Full Review

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★★★★★
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“Very good quality, very pleased”

Written on: 13/10/2018 by EricaWhitaker38 (1 review written)

Very good quality, very pleased… Read Full Review

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★★★★★
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“Fantastic Quality Value for Money ”

Written on: 08/10/2018 by Neil1990 (1 review written)

I'm very delighted with the three pieces of oak furniture that I got from Oak Furniture land. I got value for money for the Quality of the items. downside to the last piece of furniture that I got from them was basically the delivery men didn't get it up their stairs to my bedroom. they arrived very handy then expected which was good. just wanted to see what the item was like before my purchase just to make sure it was the right fit for the room and it was. oak furniture land I would… Read Full Review

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★☆☆☆☆
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“You don't answer your telephones”

Written on: 03/10/2018 by 400Conley (1 review written)

I have a complaint/query regaurding warranty and I can not contact you… Read Full Review

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★★★★★
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“Everything went smoothly items purchased are fine ”

Written on: 03/10/2018 by 0185barker (1 review written)

The items ordered are how we expected them arrived earlier than originally stated and deliver was on time and and installed in our home hassle free… Read Full Review

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★★★★★
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“We love our new sideboay”

Written on: 02/10/2018 by Atkinson264 (1 review written)

We love our new sideboard it looks lovely in our dinning room… Read Full Review

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★★★★★
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“Fantastic quality ”

Written on: 02/10/2018 by Kimfyfe (1 review written)

From placing the order to I arriving service was excellent and the quality of the table and chairs was fabulous excellent… Read Full Review

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★★★★★
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“Great service ”

Written on: 02/10/2018 by Carol2018 (1 review written)

Great service and great products purchased three door grey and oak sideboard and matching tall display unit looks beautiful good quality wouldn’t hesitate to purchase from this company again thanks… Read Full Review

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