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“avoid oak furniture land like the plague ”
Written on: 30/11/2019 by Jorgensen372 (1 review written)
We ordered in store 3 pieces of furniture at a cost of £1500 , we even paid extra for a bespoke service, being told in store don't worry the deliverymen will get it in anywhere and any room for you for a cost of £49.99 ... from ordering we have waited 4 weeks for delivery , today was meant to be the delivery day . the drivers arrived and looked in our home and said it wont fit , they had a template with them of the biggest bit or furniture and showed us and tried to see if there was a way… Read Full Review
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“Excellent delivery men”
Written on: 22/11/2019
I received a delivery of bedroom furniture today. I would like to thank the two delivery men who worked very hard putting the furniture into my bedroom. They where very polite and helpful. I am very grateful to them for all their help. I commend oak furniture land for employing such caring employees… Read Full Review
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“I am thrilled with my Armchair Sofa Bed. Its so well...”
Written on: 07/06/2019 by Upstairsokay (1 review written)
I am thrilled with my Armchair Sofa Bed. Its so well made and the finish is A1. I am so glad I took my time and chose the right company to order this from. There are lots on the market but this one has surpassed my expectations, so Thank you Oak Furniture land so very much. I am so very happy with this Armchair Sofa Bed. The delivery was excellent and the lads names are in my title as I wanted to let you know they were excellent and had to take off the packaging to get it upstairs.(You can type… Read Full Review
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“MEGA BARGAIN”
Written on: 07/06/2019 by Deltic1962 (1 review written)
I have just received my new leather electric recliner sofa and chair with free storage foot stool, I went in with a £500 budget for a new armchair and bought all of this for £750 out of clearance,BARGAIN !!! I’m so thrilled thank you ❤️❤️❤️❤️… Read Full Review
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“Now I know why castles used oak ”
Written on: 16/04/2019 by Bikerider53 (1 review written)
Hi in a world of product disappointment it’s easy to understand reviews are twofold good and bad ....not wishing to be a victim of either I choose my products with anticipated warryness ....being a fully qualified old school time served carpenter I am most particularl in the material available now I suppose I could select and make to my requirements exactly as I want .....that said I did a comparison to my amazement to make the pieces I wanted in the exact material I needed was astronomically… Read Full Review
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“SHOCKING CUSTOME SO CALLED SERVICE”
Written on: 21/03/2019 by ANGRYOLDBLOKE (1 review written)
Damaged door glass on wall unit split on sidboard, reported it homeserve did call stated it needs new door.. Contacted oak furitureland telling them my mobile no longer works, now a parcell hase been delivered (nobody bothered to onform me if i was out would he have dumped iy in the garden). Sent complaint e/mail.. Answered by a person telling me homeserve woud ring me within 48 hour's …. How i have no phone.. Do not deal with this bunch… Read Full Review
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“not worth it”
Written on: 05/03/2019 by porgy3322 (2 reviews written)
spent £3000 hard furniture ok the soft furniture is a load of rubbish within 2 week 1 Cushing on a 3 seater went soft by 45% 2 technicians said this is normal load of rubbish .Customer service is rubbish and said that they will not do anything about it.I have taken out a 5year serves with them so i give them a bit of time before I call them out please don't bother with this firm they fob you off and promise the earth… Read Full Review
Dorothy52's Response to porgy3322's Review
Written on: 22/03/2019
We are having problems with our sofas as well, and getting nowhere, the technician said we have to plump up arms and backs, the seats are ridiculous and not comfortable, they advert still running on their site said they do not need it, but seams coming apart as well.
This is on their Grayson 3 seater electric reclining sofa, the 2 seater is starting to flatten as well and is very rarely sat on but the insurance technician
said if it rises back up this is normal settlement??
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“DO NOT SHOP HERE”
Written on: 22/02/2019 by Lesly196 (1 review written)
ORDERED £2000 of bedroom furniture four out of five items arrived badly damaged.One faulty item would have been bad enough but this is just poor quality control.I had to phone many times to sort this outand customer service is beyond belief.We arranged for damaged items to be returned we were given a day and a time slot no one turned up and no one bothered to call to explain why.I phoned again and arranged pick up they turned up this time well doneI have spoken to friends since who have had… Read Full Review
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“EXCELLENT CUSTOMER SERVICE”
Written on: 21/02/2019 by kargibson (1 review written)
Had a delivery this morning of a wardrobe and chest of drawers. There customer service was outstanding and oak furnitureland should be proud that they have members of staff as excellent and hardworking as these two. They had too overcome a tricky situation to get my furniture into the room and they did just that, good job !!!!!!… Read Full Review
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“Appalling customer service an quality”
Written on: 21/02/2019 by KarenMarcelline (1 review written)
Spent over 3000 on bedroom furniture, but all received with scratches and dents in June 2018. Bed slats cracked, wardrobes do not close properly, marks and dents. Called about the triple wardrobe as badly damaged at first sent a repairman without the correct paint, then sent the wrong door to be replaced, then agreed to replace but sent only the base! Finally I insisted they refund money which they say they have. we spent a lot of money and all the furniture is not of a good… Read Full Review
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“Don't give a damn attitude”
Written on: 16/02/2019 by Richard0671950 (1 review written)
Purchased a bed on the understanding it would be delivered within a week. Bed was duly delivered on agreed date with a big chunk broken off the headboard. Went through the 'Oak furniture land' process and waited for a call that didn't come. Called the store in Hull to be met with a don't give a damn attitude. Customer service is a dirty word to this company. Trading standards will be contacted within the week and I will demand a full refund for the faulty goods - maybe the loss of commission… Read Full Review
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“Mattress Dangerous Odour”
Written on: 05/12/2018 by LizethKoenig (1 review written)
Mattresses come rolled up when you open them there is a note saying that they may have an odour, this is an understatement I’ve had one two weeks and it sill gives me headaches, Oakfurnitureland will not accept a return even though we have not been able to use it. Buyer Beware… Read Full Review
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“Table and chairs no pads sent”
Written on: 04/12/2018 by Mark18 (1 review written)
Ordered table and chairs. Did not deliver the pads still waiting. Poor service poor staff no one takes responsibility even the Managers… Read Full Review
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“romsey”
Written on: 16/10/2018 by bluevanman1 (1 review written)
bought the large tv stand,nest of tables,and small side board,all look great in lounge,bought because the way the door pulls are recessed and how it suited my family needs,all very well made,and hope they last for years,only a small down side,is rewaxeing every 3/4 months,but if you want the product to last and look well,i think I can live with that,ha ha… Read Full Review
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“Mantis furniture ”
Written on: 16/10/2018 by Jackie87 (1 review written)
House is full of this fury love it , it’s perfect for the whole house… Read Full Review
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“The Cranbrook dark wood TV cabinet is just perfect”
Written on: 16/10/2018
Having purchased a new larger TV set we needed a new cabinet /stand on which to place it and the only piece of furniture that was suitable was the unit we purchased from OakFurnitureLand. We are extremely satisfied with our choice and it complements the rest of our existing furniture perfectly. Therefore we are very satisfied customers and would recommend the company to others… Read Full Review
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“Fantastic All Round ”
Written on: 15/10/2018 by Salwych (1 review written)
We ordered 20 pieces of furniture altogether - desk & chair; dining tables and chairs; large sideboard; small sideboard; nest of tables plus complimentary mirror. The items were delivered on schedule, and the delivery team was fantastic. They took great care in ensuring items were placed as close as possible to the room they were required for. Everything was incredibly well packaged. Any assembly (dining chairs) was straightforward, and plenty of parts/allen keys provided. Most impressed with the… Read Full Review
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“What customer service??”
Written on: 14/10/2018 by Antpne (1 review written)
Sent in photos of two damaged items After delivery, after two weeks wait still not a single reply from anyone. Tried ringing customer service twice on hold for over 45 minutes yet try the sales line and instantly someone answers!!… Read Full Review
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“Very good quality, very pleased”
Written on: 13/10/2018 by EricaWhitaker38 (1 review written)
Very good quality, very pleased… Read Full Review
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“Fantastic Quality Value for Money ”
Written on: 08/10/2018 by Neil1990 (1 review written)
I'm very delighted with the three pieces of oak furniture that I got from Oak Furniture land. I got value for money for the Quality of the items. downside to the last piece of furniture that I got from them was basically the delivery men didn't get it up their stairs to my bedroom. they arrived very handy then expected which was good. just wanted to see what the item was like before my purchase just to make sure it was the right fit for the room and it was. oak furniture land I would… Read Full Review
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Riche100's Comment
Written on: 02/12/2019
oakfurniture land have issued a full refund now . and have said sorry i believe
this was actioned by oak furniture land