I am absolutely disgusted with Oak Furnitureland. We ordered a module corner sofa on 16.10.22. We paid for premium delivery for -24.2.23. 18 weeks we have waited. On Tuesday 22nd February they confirmed our 3 hour delivery slot for Friday. On Wednesday evening I was emailed and told parts were not available. They told us only 4 out of 5 parts of the sofa and I will have to wait another 15 weeks for the order and they have cancelled my delivery. How have they only just discovered there is a piece missing the day before delivery? They had our money for 20 weeks. We were offered no interest on the money and only offered a discount if we reordered and waited a total of 33 weeks for delivery which was not guaranteed. They are a law unto themselves and can do what ever they want. They are not part of any ombudsman group so complaints are pointless. Avoid at all costs.

Ordered a bookcase, delivered ok fitted together well. However, the small round oak plugs that cover the screws were missing. Made at least three phone calls to get the missing plugs sent - nothing arrived despite firm assurances that the parts are being despatched. This has been going on since November 2021 - what a terrible piece of customer service!

Nightmare service. Bought table & chairs (nearly £2k). Delivery date they gave me was 21 November. Stayed in but nothing arrived and they did not contact me. Eventually rearranged delivery for following week but when it arrived delivery bloke told me table was faulty and needed to be returned. I kept the chairs. Delivery was arranged again for today but delivery bloke told me he didn't have all the parts on board so he wouldn't be able to assemble it. Delivery arranged again for this Friday - I'll let you know if OK. Along the way I got the impression from them that things go wrong very often. When I spoke to a customer services manager (Rickard something) I asked for a director level person but he told me that they were not "customer facing". Maybe that's their problem - they feel no pain at the top and clearly have no wish to get involved with their customers.

The buying process in the showroom was lovely and smooth - in hindsight because they haven't yet parted you from your hard earned money. Everything thereafter has been a complete nightmare, requiring me to pay several last minute 'fees' (Even though I paid in full at the showroom) and take FOUR days off work to receive my order of TWO items. Had a call 2 days before the first delivery saying it had been cancelled due to underpayment. Rather than use the MONTHS they had between order and delivery to get this clarified, they instead cancelled on short notice THEN followed up with a call to demand extra payment. The showroom had assured me that my two items would be considered as one order and thus one delivery fee, and everything was paid in full on the day. The agent on the phone said otherwise, and would "get back to me". After not getting back to me, and having to chase them for an answer, the additional payment demanded had now INCREASED by £100! At least one of my orders has turned up today.. except with half of it missing and coming in two weeks time...

The furniture arrived and it could not fit up the stairs, I wish they fronted the fact that the furniture is not flatpack. The wardrobe was 144kg... You can't do that without help. Also, when it became apparent that it wasn't happening, I was told that if I returned it I could get a full refund, and that I would be called immediately to discuss it after they had contacted customer service. The delivery drivers left, no call no nothing, I waited around before calling this company at which point I was told I was not getting a full refund, they were going to charge me over £100 for the privilege of being able to sell my furniture to someone else. Awful. 

I ordered a wardrobe from Oak Furnitureland and paid in full including £99 for room of choice delivery and agreed a delivery date of 24th June 2022 which Oak Furniture Land confirmed by text the time of delivery between 5pm and 8pm the day beforehand. I also ordered a chest of drawers and bedside cabinet online which was to be delivered on 6th July 2022. On the day of 24th June there was no delivery of the wardrobe. I contacted Customer Services and after waiting for 90 minutes for someone to answer the phone I was told the wardrobe had been marked as being delivered even though it hadn't been. I contacted the store that I ordered it from and was referred back to Customer Services. I eventually managed to speak to someone with customer services after another 60 minutes wait on the phone and agreed that the wardrobe had not been delivered and agreed a new delivery date of 6th July 2022 and a rebate of £99 for late delivery. On the 6th July Oak Furnitureland delivered the chest of drawers, the bedside unit but could not deliver the wardrobe as the delivery men said that they could not take the wardrobe upstairs as they were not allowed to lift the wardrobe over the bannister. When I was told this I told the delivery men to return the wardrobe and I would ask for a refund from Customer Services. When I checked the drawers there was a large crack down the side so therefore I returned both items to Oak Furnitureland and contacted Customer Services for a full refund. Oak Furnitureland provide poor Customer Services and delivery services and do not fulfil their obligations. I would not recommend this company to anyone.

Expensive, quality furniture which looks nice. However the drawers for all of the bedroom set we bought are very small with lots of wasted space behind them, disappointing that wont be as functional as we were hoping. Delivery charge is too expensive, and our first delivery men struggled getting the chest of drawers upstairs so apologised and left as we hadn’t paid for an extra unpackaging option. Good if you want the look but not the storage!

Awful experience all round Terrible service and after care bought two sofas in January delivered in April one was broken so have had four attempts to replace each time they deliver the wrong colour sofa so doesn't match the other one the last time they delivered two new sofas they come in two halves so four halves in total three were matching one was a different colour they said just take one of the original halves from the original order and put it with the new ones even though the original are now nearly six months old. Terrible customer service on the phone called a liar by one of the managers have now cancelled whole order and gone elsewhere do yourself a favour and never shop here

Was told in showroom easy to put together on my own and I don’t need to pay extra £50 from room of choice delivery to have premium delivery where they put the item together and dispose of packages. Was very difficult to slot the two sofa parts together nearly broke my back on my own wished I’d paid the extra money was so stressful. And then I had to dispose of all the massive cardboard packages I had to drive to my local recycling site and ask them to take it for me as there was a car load of cardboard! Also there was a rip in the canvas at the bottom of the sofa which can’t be seen but I wasn’t very happy to see after all stress. And finally the delivery drivers couldn’t find my flat block and I spend about half an hour stood out in rain trying to direct them!

Have received several items from Oakfurnitureland and all received with no damage to report. However we received a display unit with glass doors and whilst the item is in perfect condition one door is slightly higher than the other with no means of adjustment. It's not enough for us to return the product as faulty but still annoying considering the cost of the furniture. Either make the doors adjustable or fit them properly when it's manufactured! Not rocket science. It doesn't matter how solid the wood is if it's not put together properly hence 3 stars as their quality control needs improvement

Ordered our sofas back in January, for April,was supposed to be delivered between 11-2 they turned up at 5. Had ordered a corner piece sofa and a table. Sofa was 2 colours table got a dent in it. Spent a week calling to rectify the problem sitting on the phone up to an hour at a time before someone answered. They offered me £65 for the dent in the table and inconvenience. Now need another day off work to wait in for the right colour sofa. Shocking

This review relates to delivery and customer service. Ordered corner sofa in October 2021. Delivery date was February. Week before delivery, OFL delayed delivery - re-booked for early April. Sofa was delivered on the date and time promised, so that bit was good, only slight problem was the corner piece for the sofa was missing. Refused delivery. Customer service thereafter pointless and deeply frustrating - the only option was to book a new delivery date at the end of April. OFL don't seem to care about the immense inconvenience and frustration their incompetence has caused. I can only hope that all the right pieces are delivered at the third attempt. No doubt they're happy to have had our £2K for six months without actually delivering the furniture. Avoid this company.

Premium service dates changes do not work, try calling them you will be lost in queues, big furniture's brand a total joke try avoid dealing with them as I thought service would be really good due to brand name but was totally wrong, should of read reviews before placing order as I'm definitely not a happy customer as I also can see I'm not the only one experiencing similar issues. So much money is in the business expensive products definitely need to invest in customer service to be better delivering whats the company has set out for instead of making customers annoyed with the service, having to leave a review because I haven't been able to speak to anyone in the customer service team.

Faulty product received. Now try to get some help. So far, 35 minutes waiting on the phone. Tried on line, but no response. The customer service team are utterly useless. There is no customer service. They are just the team, and an incompetent one at that.

I bought several pieces from the store in August. After 6 month and 4 cancelations, I have received my items but one item is faulty. I raised the issue under my account nearly a month ago but have not received any answer. I have tried to call the customer service several times but after more than 2 hours wait on the phone I didn't manage to talk to anyone. Can someone please call me urgently. Thanks.

Order placed back on 1st July 2022, still awaiting fulfilment. Multiple times, (now approaching double figures), they have committed to a delivery date, then cancelled on the morning of delivery and requested me to rearrange. No matter if I do this online, or through a customer service advisor, (when I eventually do get through after +45 minutes wait), it's the same output... delivery gets cancelled on the day and asked to rearrange. It's approaching 9 months now and my patience has run out. This is the most appalling customer experience I've ever encountered, they take your money then make no efforts to fulfil their obligations. But wait... if you act as a new customer, and leave a product in your online basket, I got not one, but two calls within a matter of hours attempting to close out my purchase, so they've got the manpower to chase new sales, but no commitment to existing customers who still await their order. Steer clear, do not order furniture from them. Unreliable and uncontactable. Complete joke of a company.

The worst company I have ever in dealt with. Been waiting for my order since beginning of January taken two days of work because of mistakes they have made and over 6 hours on hold trying to resolve the issue. And currently writing this while on hold again to resolve the issue. Currently 43 minutes on hold and phoned at 9 when customer service phone line opens. Absolutely shocking service. DO NOT EVER USE THEM.

I had a 5 week wait for my dining table and chairs, which isn't unreasonable as far as furniture goes. After arranging a day off work, I get a text late the day before to tell me there is an issue with the delivery and to immediately ring customer services. That was 2 weeks ago and I've spent over an hour on 3 separate occasions and another 40 min today trying to get through. Endless hold music and I've no way of getting a refund on my £1200 and no way of speaking to anyone. Absolutely would not recommend this experience to anyone.

If we could give no stars we would. Worst company we have ever had the misfortune to deal with. In keeping with many other reviews we ordered furniture in September 2020 with a delivery date of December. One item was in stock so was reserved for us and the other was due in December. Close to this delivery date we received an email advising a revised date of February 21st. Close to this we received an email advising another delay until March. One week prior to this delivery we received a time slot. At 6pm the night before the 0930-1230 delivery we received a text advising another delay and asking US to contact THEM.

Absolutely without any doubt the worst customer service I have ever had. Now 30+ weeks from point of order and still no answers on final part of my order. My order was overdue and missed first agreed dates in December 2021 which I accepted due to the impacts of covid. It was then rearranged for delivery mid February, again no show and text message on the day during agreed timeslot to cancel. Rearranged for delivery on the 5th March, two out the three items delivered along with an item I never even ordered. No calls back, no communications, can't get through to them on calls as on hold for hours and I mean hours at a time. No answers through Facebook messenger. Goods that were delivered had offensive graffiti written on the box which 9 year old daughter saw. My agreed 5% compensation not applied in December, further 15% compensation not applied in February. Looks like a 3rd new order has been raised by them on the online account for the missing item of furniture.....so is this another 12 week wait? Who knows! Absolute shame as you can not fault the quantity of the furniture the product is top notch like all my previous order, however just to reiterate, the customer service is the worst I have ever had. All of my comments are fact and can be backed up with photographic evidence and proof. On this occasion they don't even deserve one star!