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“Delivery delayed, delayed, delayed - still waiting!”
Written on: 26/03/2021 by pinpres (1 review written)
I ordered dining room furniture (dining table and 6 chairs, 2 x sideboards, 2 x lamp tables and a coffee table) on 5th October 2020 and was given a delivery date of 11th Jan 2021. Shortly before this date we sold our existing furniture to make room for the new furniture. Then nearer the delivery date we were told that most of the order was available but not the dining table and chairs. We asked to have everything else delivered, but were told that we would have to pay for the full order to do… Read Full Review
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“Returns are VERY Expensive!”
Written on: 26/03/2021 by 254Snow (1 review written)
I bought two x2 Trento Lamps for our bedroom - when they arrived they were far bigger than we had anticipated. It is not easy to find their returns policy on their website and it took 30 minutes of waiting on their telephone helpline! I was able to arrange a return at a cost of £30 plus the £12.99 for delivery ... this mistake cost me £43.00!! Almost the cost of one lamp. They need to make their return policy clearer when you are making the purchase. Only make a purchase if you know for… Read Full Review
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“Wish I had checked their reviews first!”
Written on: 15/02/2021 by Karron (1 review written)
I took delivery of two recliners and a two seater sofa costing £2119.96 on 20th January 2020 but it wasn’t long before the seats had lost all resilience, were sagging and were very uncomfortable! Endless tries to contact Customer Services with no avail until I wrote a poor review and they soon contacted me. Long story ensued but I’m still very concerned that this furniture will need replaced within this year! Oak Furniture Land insist that the seats ‘have settled’ and have had them… Read Full Review
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“It’s a waiting game”
Written on: 04/02/2021
Ordered and paid for goods in full in October with a first available delivery date of 5/2/21. That was fine. However on 29/01/21 a week before scheduled delivery get an email to say sorry they can’t make the delivery go to link to rearrange a delivery time I was assuming days but no first available date is 14 weeks later in MAY. By the way if you go to the website currently you can order the same product with a delivery within 14 weeks. Why are they advertising new customers can get the… Read Full Review
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“Don't buy from this company”
Written on: 16/01/2021 by 1993Stone (1 review written)
Told by in store desk would be delivered in 3 months. Email later said 4 months. 4 months passed then told would be another 4. Company is a joke… Read Full Review
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“Unhappy customer”
Written on: 28/12/2020 by 394Edmondson (1 review written)
Got a bed and 2 side tables delivered on 23rd if this month. Called them to do a price match as the prices fell by £87 , asked their customer service for a price match today. They refused stating that I should have requested for a price match before delivery even though they reduced the prices before delivering the furniture. Extremely unhappy and will never be purchasing from them again. Was on call with their customer service for 50 minutes only to be told they cannot do anything to help!… Read Full Review
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“I now hate this company ”
Written on: 05/11/2020 by 2020iskillingme (1 review written)
I ordered an "in stock" item in September and have been waiting over six weeks. The item has been delayed three times now (all of which I had to call up to find out) and I have just been told today (after I called up - again) that it will probably be another two to three weeks. Have been messed around by customer service and promised numerous call backs that were never made. Another item I ordered was dumped on the doorstep in the rain and the delivery driver was gone before I could even get to… Read Full Review
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“small delay of 4 months without email/message”
Written on: 02/11/2020 by Evangelinek333 (1 review written)
I have got an order in place since the beginning of September, and today (2nd Nov) the "Delivery day", and after booking holidays just to get my items at my home I decided to call and confirm the delivery, but the answer is: there is a small delay on your items, they will be ready to be delivered next January! Next January!!! 4 months delay without warning me or sending email/message.... nothing. Really poor service… Read Full Review
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“Terrible company ”
Written on: 05/09/2020 by Cameron107 (1 review written)
DO NOT ORDER FROM THIS COMPANY. We’ve waited 11 weeks for delivery of our bedroom furniture and have just found out a week before delivery that our bedroom furniture will not be delivered until 30th November - another 10 weeks away meaning we would have waited a total of 21 weeks. We’ve been living out of cardboard boxes and bin bags waiting 11 weeks for this delivery only to find it is going to take another 10 weeks. Absolutely disgraceful. Avoid at all costs… Read Full Review
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“Failed delivery ”
Written on: 09/08/2020 by Gusana (1 review written)
Ordered THREE MONTHS AGO and have tried contacting them via phone and emails to no response … Read Full Review
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“Never deal with this company again”
Written on: 27/07/2020 by Ryung (1 review written)
Waited 5 weeks for my order to be delivered only to be told there will be a delay for at least another 2 months. Tried calling their customer service was impossible to get through. Eventually promised a refund and that was more then 2 weeks Go and still no sign of my money being returned. They too offered me a gift voucher of £120 for me to remove my review on their company. I would have done so if they have honoured their refund. Never again… Read Full Review
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“Failed delivery”
Written on: 24/07/2020 by beckykieser (1 review written)
I ordered a tub of their wax polish to maintain some previously ordered furniture - they sent me 3 emails and test messages confirming the delivery time slot and it never turned up. I have tried to call them multiple times, but have been left on hold for over 30 minutes at a time before giving up. Ive emailed customer services and still no response. I wouldn’t use this company again. … Read Full Review
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“Couldn't be worse”
Written on: 22/06/2020 by garethwalford (1 review written)
Atrocious service top to bottom. I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been. I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed. Today the wrong table has been delivered… Read Full Review
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“Awful ”
Written on: 18/06/2020 by philboy1 (1 review written)
We took delivery of our dining table and chairs, which is just part of our order, on the 4th June. Unfortunately although the chairs are labelled correctly on the boxes as wave back chairs which is what we ordered the boxes actually had cross back chairs inside. We’ve been trying to get a response from Oak furniture land for two weeks now and they will not respond to any of our emails, And the last time I phoned customer services the hold time was 48 minutes before I gave up. I’ve now had… Read Full Review
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4
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“Damaged items”
Written on: 30/04/2020 by Glenwilson1234 (1 review written)
Went to show room picked out several items spent over 4 k items arrived damaged not happy at all customer service is a joke will not be going back for any other items I’d rather go else where to refurbish my new house berry disappointing… Read Full Review
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“Poor customer service”
Written on: 28/03/2020
Purchasing from this company is a gamble. Their drivers will not let you check the goods after delivery and if it transpires that they are damaged (as was the case for us) then their Customer Service team insist on sending someone out to repair the damaged items rather than replace them… Read Full Review
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“Fabulous quality ”
Written on: 07/03/2020 by Neveragainharveys (2 reviews written)
We ordered several items online, but still went to a store after ordering just to be sure of what we were getting. When the items arrived the delivery guys placed the boxes into the rooms we instructed them to. It took a while to unpack as they were packed so well. I had to take a lot of rubbish to the tip, too! However, the quality of the furniture was superb. We fell in love with the high quality and feel of each item. It has transformed our home into something very special. We… Read Full Review
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“Do not go there ”
Written on: 18/02/2020 by jumpingjack15 (1 review written)
on buying from oak furniture land beware if you have any problems their after sales service is rubbish. They send someone from homeserve to have a look and make the decision that goes to oak furniture land. you cannot discuss it with any one there is no manager you can talk. We bought dinning room suite which is only 9 months old and 2 chairs have bad grain in them and they are roughing up and catching in your clothes. Apparently they say that is wear and tear and they are not interested. Wish… Read Full Review
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“FURNITURE EXCELLENT, DELIVERY/QUALITY CONTROL NOT SO GOOD”
Written on: 29/01/2020 by myrlyn (1 review written)
We furnished most of our new house with Oak Furnitureland products. Having received upwards of 60 boxes of furniture ranging from bed and wardrobes to tables, chests and sofas, I feel well qualified to comment. Overall, I consider that the quality of the furniture is excellent - well made, well finished and reliable in use. However, there are a few downsides to their business model, which customers are often not told by the salesmen in the showroom. The first and most serious failing is that… Read Full Review
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4
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“avoid oak furniture land like the plague ”
Written on: 30/11/2019 by Jorgensen372 (1 review written)
We ordered in store 3 pieces of furniture at a cost of £1500 , we even paid extra for a bespoke service, being told in store don't worry the deliverymen will get it in anywhere and any room for you for a cost of £49.99 ... from ordering we have waited 4 weeks for delivery , today was meant to be the delivery day . the drivers arrived and looked in our home and said it wont fit , they had a template with them of the biggest bit or furniture and showed us and tried to see if there was a way… Read Full Review
Riche100's Comment
Written on: 02/12/2019
oakfurniture land have issued a full refund now . and have said sorry i believe
this was actioned by oak furniture land
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Mcparlanda's Comment
Written on: 18/01/2021
Company has since resolved the issue satisfactorily.