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“Not the best quality. Bad insurance ”
Written on: 12/09/2021 by alfiedewar (1 review written)
Do not take out there Insurance. Sofa broke just after a year. Was sold it as an amazing insurance that would come out and clean it if we wanted. Any spills, breakages, tears etc. It took them 3-4 months to come out, then had a rude technician turn up. Won't do any thing about the tear under the recliner that my wife put a safety pin in to stop the tear. It's been 2 months and still waiting for the replacement mechanism to be delivered for me to either fit myself or book a technician to come… Read Full Review
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“Excellent in store customer service”
Written on: 08/09/2021 by Retfordboy (1 review written)
Purchased several items of furniture from the Lincoln branch. Received excellent advice and customer service from the member of staff who served us. Having purchased before, would recommend the good quality of the furniture… Read Full Review
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“A complete waste of money”
Written on: 07/08/2021 by BettyST (1 review written)
Very disappointed with the display cabinet. Very poor quality piece of furniture. Cheap looking and shoddily made. Doors I’ll fitting and misaligned and drawer doesn’t fit properly with a large gap all round. Nothing like the colour in the on line photograph which appears to be a light creamy grey. The actual colour is a dark, dingy grey. The delivery men were rude, and it came in the most horrendous amount of packaging - enormous, heavy duty box and masses of polystyrene. These were… Read Full Review
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“Customer service hahaha”
Written on: 22/07/2021 by ShaylaMcCullough126 (1 review written)
After waiting 4 months for a bed, the delivery was cancelled at the last minute with a delay of a month or more. Not very convenient when the bed and mattress I had been sleeping on had been disposed of in preparation for the arrival of its replacement. No one had bother to contact me and inform me of the delay. The shop I purchased from in Walsall really didn't give a damn. The refused to help me contact their joke of a customer service department. Instead I spent two hours trying to contact… Read Full Review
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“WAITED 9 MONTHS FOR DAMAGED & BADLY PUT TOGETHER FURNITURE”
Written on: 02/06/2021 by Giancarlo482 (1 review written)
We ordered some furniture from the Oak Furnitureland website which was supposed to arrive within 6 weeks. We didn’t get it until 9 months later. When it arrived, one item was damaged, and another had what looked like flecks of paint or woodstain on it. The furniture is generally not very well put together, with gaps in between the joints. For the price we paid, we expected much better quality – the furniture we received looks like factory rejects. We will not be buying from Oak… Read Full Review
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“Shocking service! Do not buy from these jokers! ”
Written on: 18/05/2021 by AmyC321 (1 review written)
We ordered a corner sofa from them and waited 6 weeks for you to deliver two right hand parts and no left. Then they tell me to wait over 2 months to put it right! Seriously! When I question this and say cancel my order they didn’t even care, put up a fight to keep me as a customer or my sale even when I cancelled our other items. The most shocking customer service I’ve received in a very long time! What a joke! Do I recommend Oak Furniture Land? No I blinking don’t! I recommend you all… Read Full Review
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“Country Cottage corner TV unit”
Written on: 12/05/2021 by Jiggs (2 reviews written)
The manufacturer when spraying the drawer front, shelf and left side panel must have gone a bit heavy with the paint as there are patches of glossy finish which doesn't match the rest of the finish. Also on the front of the cabinet the lower archive type trim has had a small nick which appears to have been poorly repaired with some filler. I did photograph these issue but the faults not very clear on the images. On the right hand end side panel on the oak trim I'm guessing what is a fixing… Read Full Review
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“Delivery delayed, delayed, delayed - still waiting!”
Written on: 26/03/2021 by pinpres (1 review written)
I ordered dining room furniture (dining table and 6 chairs, 2 x sideboards, 2 x lamp tables and a coffee table) on 5th October 2020 and was given a delivery date of 11th Jan 2021. Shortly before this date we sold our existing furniture to make room for the new furniture. Then nearer the delivery date we were told that most of the order was available but not the dining table and chairs. We asked to have everything else delivered, but were told that we would have to pay for the full order to do… Read Full Review
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“Returns are VERY Expensive!”
Written on: 26/03/2021 by 254Snow (1 review written)
I bought two x2 Trento Lamps for our bedroom - when they arrived they were far bigger than we had anticipated. It is not easy to find their returns policy on their website and it took 30 minutes of waiting on their telephone helpline! I was able to arrange a return at a cost of £30 plus the £12.99 for delivery ... this mistake cost me £43.00!! Almost the cost of one lamp. They need to make their return policy clearer when you are making the purchase. Only make a purchase if you know for… Read Full Review
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“Wish I had checked their reviews first!”
Written on: 15/02/2021 by Karron (1 review written)
I took delivery of two recliners and a two seater sofa costing £2119.96 on 20th January 2020 but it wasn’t long before the seats had lost all resilience, were sagging and were very uncomfortable! Endless tries to contact Customer Services with no avail until I wrote a poor review and they soon contacted me. Long story ensued but I’m still very concerned that this furniture will need replaced within this year! Oak Furniture Land insist that the seats ‘have settled’ and have had them… Read Full Review
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“It’s a waiting game”
Written on: 04/02/2021
Ordered and paid for goods in full in October with a first available delivery date of 5/2/21. That was fine. However on 29/01/21 a week before scheduled delivery get an email to say sorry they can’t make the delivery go to link to rearrange a delivery time I was assuming days but no first available date is 14 weeks later in MAY. By the way if you go to the website currently you can order the same product with a delivery within 14 weeks. Why are they advertising new customers can get the… Read Full Review
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“Don't buy from this company”
Written on: 16/01/2021 by 1993Stone (1 review written)
Told by in store desk would be delivered in 3 months. Email later said 4 months. 4 months passed then told would be another 4. Company is a joke… Read Full Review
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“Unhappy customer”
Written on: 28/12/2020 by 394Edmondson (1 review written)
Got a bed and 2 side tables delivered on 23rd if this month. Called them to do a price match as the prices fell by £87 , asked their customer service for a price match today. They refused stating that I should have requested for a price match before delivery even though they reduced the prices before delivering the furniture. Extremely unhappy and will never be purchasing from them again. Was on call with their customer service for 50 minutes only to be told they cannot do anything to help!… Read Full Review
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“I now hate this company ”
Written on: 05/11/2020 by 2020iskillingme (1 review written)
I ordered an "in stock" item in September and have been waiting over six weeks. The item has been delayed three times now (all of which I had to call up to find out) and I have just been told today (after I called up - again) that it will probably be another two to three weeks. Have been messed around by customer service and promised numerous call backs that were never made. Another item I ordered was dumped on the doorstep in the rain and the delivery driver was gone before I could even get to… Read Full Review
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“small delay of 4 months without email/message”
Written on: 02/11/2020 by Evangelinek333 (1 review written)
I have got an order in place since the beginning of September, and today (2nd Nov) the "Delivery day", and after booking holidays just to get my items at my home I decided to call and confirm the delivery, but the answer is: there is a small delay on your items, they will be ready to be delivered next January! Next January!!! 4 months delay without warning me or sending email/message.... nothing. Really poor service… Read Full Review
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“Terrible company ”
Written on: 05/09/2020 by Cameron107 (1 review written)
DO NOT ORDER FROM THIS COMPANY. We’ve waited 11 weeks for delivery of our bedroom furniture and have just found out a week before delivery that our bedroom furniture will not be delivered until 30th November - another 10 weeks away meaning we would have waited a total of 21 weeks. We’ve been living out of cardboard boxes and bin bags waiting 11 weeks for this delivery only to find it is going to take another 10 weeks. Absolutely disgraceful. Avoid at all costs… Read Full Review
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“Failed delivery ”
Written on: 09/08/2020 by Gusana (1 review written)
Ordered THREE MONTHS AGO and have tried contacting them via phone and emails to no response … Read Full Review
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3
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“Never deal with this company again”
Written on: 27/07/2020 by Ryung (1 review written)
Waited 5 weeks for my order to be delivered only to be told there will be a delay for at least another 2 months. Tried calling their customer service was impossible to get through. Eventually promised a refund and that was more then 2 weeks Go and still no sign of my money being returned. They too offered me a gift voucher of £120 for me to remove my review on their company. I would have done so if they have honoured their refund. Never again… Read Full Review
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“Failed delivery”
Written on: 24/07/2020 by beckykieser (1 review written)
I ordered a tub of their wax polish to maintain some previously ordered furniture - they sent me 3 emails and test messages confirming the delivery time slot and it never turned up. I have tried to call them multiple times, but have been left on hold for over 30 minutes at a time before giving up. Ive emailed customer services and still no response. I wouldn’t use this company again. … Read Full Review
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“Couldn't be worse”
Written on: 22/06/2020 by garethwalford (1 review written)
Atrocious service top to bottom. I previously wrote a review of oak furniture land, how I had been waiting for 8 weeks for the delivery of a replacement table and how awful every aspect of dealing with this company has been. I was contacted by the company and refunded money to compensate for the endless waiting time in exchange for amending my review, I removed the review with the understanding that my table would arrive on the delivery date agreed. Today the wrong table has been delivered… Read Full Review
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Mcparlanda's Comment
Written on: 18/01/2021
Company has since resolved the issue satisfactorily.