TO MAINTAIN YOUR SANITY, DO NOT BUY FROM OAK FURNITURE LAND

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk
★★★★★
4.6
93.0% of users recommend this
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MrReasonable's review of OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

“TO MAINTAIN YOUR SANITY, DO NOT BUY FROM OAK FURNITURE...”

★☆☆☆☆

written by MrReasonable on 12/11/2011

The quality of products from Oak Furniture Land is appalling and shameful to put it lightly. I ordered a dining set comprising of an extendable table and 6 chairs. The dining room table came with a very big chip on the surface and the leather on all the chairs was badly damaged (not through transport but through bad workmanship and poor storage).
When I called Customer Services, they asserted that I must send pictures of the damage so the onus is on the customer from the outset.
Eventually, after a week of emailing and around 20 phone calls lasting around 30 minutes each, Oak Furniture Land agreed to repair the table and chairs!!. I had spent £900 and they wanted to repair the goods!!. I started legal action after getting no where, which was time consuming and very expensive. Oak Furniture Land then agreed to a refund. Why should a customer have to go through all this!!. Not everyone has the money, time or effort for legal action. I have subsequently contacted numerous suppliers with pictures of the chipped table and all have questioned whether the table was actually Oak (they all think it was Oak Veneer not solid oak as advertised!). This company is an insult which left me with a large legal bill, an expensive telephone bill and a great deal of sress and anxiety. I would love to post pictures of the goods on the internet but I feel so exhausted after months of a distressing situation, that I just feel I need to sleep for months. Please do not buy from this shop to maintain your sanity.

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Dawnleecurtis's Response to MrReasonable's Review

Written on: 14/06/2012

I for one totally agree and going through the same process unfortunately..

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