Took money,told 18 weeks later have to wait 15 weeks more

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk
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Adriennei71's review of OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

“Took money,told 18 weeks later have to wait 15 weeks more”

★☆☆☆☆

written by Adriennei71 on 14/03/2023

I am absolutely disgusted with Oak Furnitureland. We ordered a module corner sofa on 16.10.22. We paid for premium delivery for -24.2.23. 18 weeks we have waited. On Tuesday 22nd February they confirmed our 3 hour delivery slot for Friday. On Wednesday evening I was emailed and told parts were not available.
They told us only 4 out of 5 parts of the sofa and I will have to wait another 15 weeks for the order and they have cancelled my delivery.
How have they only just discovered there is a piece missing the day before delivery?
They had our money for 20 weeks. We were offered no interest on the money and only offered a discount if we reordered and waited a total of 33 weeks for delivery which was not guaranteed.
They are a law unto themselves and can do what ever they want. They are not part of any ombudsman group so complaints are pointless. Avoid at all costs.

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