NIGHTMARE SERVICE

OakFurnitureLand.co.uk www.oakfurnitureland.co.uk
★★★★★
4.6
From 15992 reviews
93.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

DICKJACK's review of OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

“NIGHTMARE SERVICE”

★☆☆☆☆

written by DICKJACK on 06/12/2022

Nightmare service.
Bought table & chairs (nearly £2k). Delivery date they gave me was 21 November. Stayed in but nothing arrived and they did not contact me.
Eventually rearranged delivery for following week but when it arrived delivery bloke told me table was faulty and needed to be returned. I kept the chairs.
Delivery was arranged again for today but delivery bloke told me he didn't have all the parts on board so he wouldn't be able to assemble it. Delivery arranged again for this Friday - I'll let you know if OK.

Along the way I got the impression from them that things go wrong very often. When I spoke to a customer services manager (Rickard something) I asked for a director level person but he told me that they were not "customer facing". Maybe that's their problem - they feel no pain at the top and clearly have no wish to get involved with their customers.

  • table and chairs (nearly £2k

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

write a review
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!