Terrible

Really poor experience with this business.If you are like me, decided to order from them because of the 'fast delivery' - think again. They have no rugs in stock, they order from suppliers and it it will take a week if lucky for the good to arrive.

Their 'live stock' promise is rubbish. And if you are hoping to speak to anyone - good luck with that!

My experience: Ordered one of the more expensive rugs from their website instead of a reliable rug seller as Modern rugs claimed they show 'live stock' updates and offered an 'express delivery' with my order when the other website were honest and gave the realistic but not suitable delivery time. I got the order confirmation and started to get worried when the night before the delivery date there still were no dispatch email.

Today i called them in 25th time - they never answer the phone, do the call back - so it was pure luck that after 5 mins ringing someone picked up a call. Turned out - not only they have not dispatched it but they have not even looked at the order. Then they blamed the 'system' on the technical glitch. I insisted on the express delivery - they admitted they did not have rugs in stock and they need to order from the supplier and then dispatch to customers. Not good - they offered to dispatch directly from the supplier and delivery time 2-3 working days, however 'more likely the order would arrive by mid next week or end of next week. Hang on - that's 7 working days!

Anyway, since that call - still no comms, called them again only to hear their lines are now closed at 16:40 (website says they work 9am till 5pm). Customer service is non existent - not one email answered, took me 3 days to get through to them on the phone - no one ever picks it up. Live chat - is just a 'send us a message' form. I highly doubt that the positive reviews here are genuine, especially regarding the fast delivery and experience with customer service. Stay away from this so called business.