Worst company ever.

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Mattressman - www.mattressman.co.uk
★★★☆☆
3.3
59.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Amir2's review of Mattressman - www.mattressman.co.uk

“Worst company ever. ”

★☆☆☆☆

written by Amir2 on 21/07/2020

Based on my recent experience I would not recommend ordering from mattressman. I ordered a bed for my daughters birthday and received no receipt or email of confirmation. It took them ages to deliver to me, only to open it straight after delivery i saw torn fabric on the side panel. The boxes looked worn and torn soon as they were delivered to me anyway so I wasn't happy about this immediately. I messaged mattressman straight away and was told a replacement part would be sent. They were unclear about when but days later I was told it was be on a Tuesday or Wednesday and that courier is probably held up but anyway nothing came. It took me endless amounts of chasing up only through messaging system as phones lines were dead since lockdown period so I was even more frustrated because communication was unclear. In the end after over 3 weeks later I managed to speak to someone who told me the replacement part will come end of June or July. So I got the replacement part eventually and upon delivery I noticed the box was torn and as I lifted the bed panel to my horror it was torn at the fabric YET AGAIN..... I was so angry and very disappointed indeed the second time and they don't seem to care about helping you once they've delivered damaged goods to you time and time again. DONT WASTE YOUR TIME AND MONEY.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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