Quality customer service

Matki Showering - www.matki.co.uk
★★★★★
4.6
90.0% of users recommend this
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JulieNaylor's review of Matki Showering - www.matki.co.uk

“Quality customer service”

★★★★★

written by JulieNaylor on 19/01/2019

When I first contacted Matki about the problem I was experiencing with my shower door not running correctly (installed over 4 years ago) my enquiry was handled promptly with friendliness and professionalism.

I was delighted to learn that due to a 'technical issue' with the runners on this particular model, it would be rectified free of charge. And better still, a second shower door installed at the same time (although working) would also have the same parts replaced FOC.

Three working days later the engineer arrived as arranged. He saw the issue as a technical problem to be solved rather than a problem that had no solution. Not only was he on top of his game technically but he was a great and positive advertisement for Matki. The shower doors have never run so smoothly! Quality products from a quality company with 5 star customer service - how very refreshing!

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