Poor quality products, abysmal customer services

Made.com - www.made.com
53.0% of users recommend this
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chesterdraws's review of Made.com - www.made.com

“Poor quality products, abysmal customer services”


written by chesterdraws on 25/10/2022

Ordered 8 dining chairs, 2 broke within a few weeks and were replaced. Now 4 more have broken within 3 months. They insisted on an "independent inspection" (at their cost but at an inconvenient time). This inspection confirmed there is a design/manufacturing fault with the chairs and that the other 4 will almost certainly break in the same manner.
Made customer services is farcical they don't tell the truth (confirmed in live chat) claiming not to have a complaints procedure or anyway to escalate complaints. They will do and say anything to delay or avoid refunding.
I have had to resort to seeking a refund through my credit card company after months of trying to deal with made. I have even offered to drop the chairs off to their showroom, but they have declined, anything to make it as difficult as possible for the poor mug who buys their substandard products!

  • Dining chairs £1100

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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