Unprofessional & unapologetic

Made.com - www.made.com
★★★☆☆
3.1
53.0% of users recommend this
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Augustin67's review of Made.com - www.made.com

“Unprofessional and unapologetic”

★☆☆☆☆

written by Augustin67 on 14/12/2019

The corner sofa we ordered not only came 10 days late but also came with one of the parts being from a completely different sofa. I can now see that their website mention that delivered items should always be checked before accepting them suggesting that this was not a one-off mistake. We then had to repack the sofa parts in their original boxes, wait a week for a delivery company to pick them back up and another three weeks to get our money back not to mention the two days taken off work for the delivery and pick-up. Not a single apology from their Customer care in any of the communication received. You should avoid them and go for more established company instead as we have now done.

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