I bought a bedding sheet to a friend as a gift but I couldn't give. They deliberately choose a package falling apart and decided to dispatch to me. When it arrived the outside of the parcel was intact so that's why I know it wasn't during transport that an "accident" happen. I don't think this company cares or respect customers experience. I bought it online because I did not have time to go to the store and I thought I could trust Homescape to deliver a NEW, PACKED item, not something that looked like was taken from under a pile of rubbish. I called them to report the disrespect and see what they could do and I was offered a replacement but I should choose a day in a week for someone to come and collect the other one. Well, so now I had a product in my hand, NO USE for it, and I should choose one day (business hour) in my week to STAY AT HOME and wait for them to come and collect it to receive one with a good package (??????). Realy? This is the way they do business! I felt forced to accept and unboxed product (when they sell it as new) because I could not accept their condition. I have rights as a customer and I'll use it against them, now. Notice that in any instance the problem was from my part: I order the right color, the right size, the right product, I paid on time (before receiving it) but I was the one who ended up losing - 20 pounds in this case. I did a much smaller review about them on Trustpilot and they rejected as being a NOT RECOGNISED PURCHASE (??). I had to PROVE to Trustpilot (don't really know if it is THAT trustworthy) that I bought and that I had problems with it. I reported the problem by phone and sent some pictures at the same time so they know what they did. If disrespect is what you are looking for, then go for it and use them. I'll now lose more of my precious time filing a proper complaint against them to have my rights respect. ENOUGH of accepting bad behavior from sellers and retailers! I'll make sure to share this review in other ways! I don't care if Homescapes keeps trying to block it!