The worst customer service & poor process for furniture in

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EdGoncalves's review of Hammonds Furniture - www.hammonds-uk.com

★☆☆☆☆

“The worst customer service and poor process for...”

Written on: 14/07/2021 by EdGoncalves (1 review written)

After 2 months of several attempts (>5 times) and multiple wasted visits, Hammonds is still struggling to make the final installation of my order No. 270493. The issue is ongoing and without a firm solution. Totally unacceptable!!!

About Hammond customer services, please don't expect to get a quick response, proper solution, proactive plan, etc,... Basically, they don't have any influence to interfere in your complaint. They are just there to apologize for the nightmare they've created.

To recap: The product is okay, the fitting is a disaster, doors missing... and/or not dispatched as should be... and/or provided in different shape/color, and last but not least, your agreed design never is followed, the fitter will do everything to change it to Hammonds convenience. This is very disappointing and unacceptable for a piece of furniture that worth > £6.5K.

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