Absolutely awful

Furniture Village - www.furniturevillage.co.uk
★★☆☆☆
1.8
From 412 reviews
21.0% of users recommend this

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Reefa's review of Furniture Village - www.furniturevillage.co.uk

“Absolutely awful”

★☆☆☆☆

written by Reefa on 26/05/2022

Absolutely awful. Ordered two sofa's a dinning room table and 4 chairs. All items are in stock and will be with you in a week I was told. One week later the sofa's and the table turn up with no chairs. Sofa's won't fit up my staircase due the packaging I was told that if packaging is removed the delivery people won't move it. I can't move a sofa up a staircase on my own Have no choice but to return it and pay 25% cancellation fee even though the item was in stock. When I asked where my chairs are just keep getting fobbed off and told rubbish if anyone ever bothers to answer the phone. Been promised 3 separate times a call back from a manager to find out where my chairs are 2 weeks of being messed about and £1000 taken of me and still nothing. Avoid avoid avoid the company and the staff at the Trafford park branch completely incompetent and unprofessional. Never again

  • Sofa dinning table chairs

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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