Very Disappointed & Let Down

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DisheartenedCustomer's review of Furniture Direct Ltd - www.furnituredirectltd.co.uk

“Very Disappointed and Let Down ”

★★☆☆☆

written by DisheartenedCustomer on 14/03/2013

We ordered a wardrobe in October 2012 and paid the full amount up front. It was delivered in December with two doors badly damaged. The company were contacted when the delivery men were here and they arranged for new doors. The new doors were delivered in February and one door was damaged, the other wasn't. The delivery driver took back the damaged door and yet another door was ordered. A thrid door has been delivered .... damaged. The company has said they will order yet another door. How long does this go on and they expect customers to have a half finished piece of furniture? Indefinately it seems. The company has not responded to our complaint about this unsatisfactory position and we have not been provided with any specific names of managers for a contact point. The only person who you ever seem to be able to speak with is [name removed]...... does anyone else actually work for the company. So far we have paid the cost of the wardrobe and the cost of a days work for someone to put the shell of the wardrobe together. We are now 6 months since I ordered the item and still have an unfinished wardrobe, but it seems the company are content with this. I was told that this type of problem is very rare, which is all the more reason for them to address our complaint (given we adhered in full to their complaint policy)in a prompt manner.

  • Two door sliding wardrobe £348.48

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