Avoid at any cost

Wrong table delivered - over a week later nothing was done to resolve problem

First of all, let me comment on some previous reviews - it seems that they always try to suggest "faster" option with one man delivery on a pallet. And of course, everybody falls into it after waiting for god knows how long for their delivery. Usual phone call with information "we can get this to you after tomorrow but on a pallet, otherwise it will be next week". You end up then with pallet left on your doorstep and you need to carry all heavy furniture by yourself. But of course, they advertise free two man delivery.
Anyway - to the point about my experience as delivery was not the worst one.
Boxes were delivered and once I managed to get them by myself to the flat and opened them, I noticed that wrong coffee table was sent.
I contacted them first day in the morning the following day to inform them about it and to request to start arranging collection - Person who I spoke told me that somebody would call me back with the time of collection by noon on that day.
Nobody called me until late afternoon and when I called them again I was told that they sent me an email and before they do anything I need to send them pictures of the wrong table.
That was the first shocker - even if they need pictures - nothing should stop arranging courier company - I think I know what I ordered and it doesn't require any verification (in fact everybody can return anything within 14 days anyway so what was this nonsense with pictures about ??).
Anyway - I managed to send them pics and email with an explanation that I needed the wrong table to be collected by next day as I live in small flat and have no storage space for the boxes.
They ignored that completely sending me to email back that tables will be exchanged next week and that they will confirm when exactly later on.
Until Wednesday, following week nobody got in touch with me so I sent the email giving them final notice that if goods would not be collected by Friday - I will be disposing them and will be cancelling my contract with them.
They did not bother to call me all day - so about 4 PM I called them to check if they received my email. She told me that she literally was off the phone with courier company who will contact me in next 5-10 minutes to agree collection time. Of course, it was another lie as nobody contacted me.
Today - on Friday - 9 days after delivery - I am getting rid of their wrongly delivered boxes and will start the process of claiming money back from Visa Charge scheme from my credit card issuer - which will be another lengthy process.
Do yourself favour - and save yourself from stress. AVOID AT ANY COST - they don't give damn about customer service standards at all.