11 WEEKS & STILL NO ITEM OR REFUND!!!

Click here if this is your business
Frances Hunt - www.franceshunt.co.uk
★★★★☆
4.1
From 243 reviews
81.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

lisa.jason's review of Frances Hunt - www.franceshunt.co.uk

“11 WEEKS & STILL NO ITEM OR REFUND!!!”

★☆☆☆☆

written by lisa.jason on 21/08/2012

I ordered some furniture on 3/6/2012 & was given an approximate delivery date of 7-14 days. On 9/7/12 I phoned up & was told they were still awaiting delivery from the supplier. I emailed them on the 12/7/12 to cancel my order as 6 weeks had passed and still no date of delivery had been confirmed.
I received a phone call the same day to say that if I wished to cancel I may have to wait up to 30 days for the refund to be processed. I sent a further email on 15/8/12 to enquire as to why my refund had not been processed as it had been more than 30 days. The date is now 21/8/12 and I have had no reply or refund. The seller has broken distance selling regulations & I am now seeking legal advice.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account