This product comes with a large box of screws etc and the instructions are very basic. Had I know it would be so complicated and take so long to assemble, I would never have bought it. It has also recently started falling apart with minimal use :/

I oredred a pair of, what looked like, beautiful chairs at a very reasonable price. I was told they were in stock and ready for delivery and even got a delivery tracking reference number from TNT. After 5 days the consignment read 'cancelled'. Nobody from the company got in touch with me and I had to phone to find out what was happening. They told me there was a fault with their system and it gave me false information. They agreed to rush the order through and get it to me within 2 weeks of that date. 2 weeks passed and the items hadn't arrived. After calling them again (4th time) they confirmed that my order was placed too late to go on a shipment from Germany and it would actually be 12 weeks before I would receive the item. I ended up cancelling the order. Really bad customer service, alweays give false information. I wouldn't recommend to use them at all.

This chair is really comfortable and looks good in my lounge,there is nothing i dislike about it.i would reccomend to family and friends.it comes in different colours which is good.the service was good did not have to wait long for delivery.

Excellent. Good website with video and all round views. Friendly efficient telephone order centre. Product arrived within 2 days with helpful driver who delivered right to situ. Wonderful. Will use again.

The boxes for my sofa were mixed up so I ended up with half of my sofa and half of someone elses'. I had to chase fashion for Home constantly to get the issue resolved which was a massive inconvenience. I had to take time off work to be at home to get the rest of my sofa, and the delivery only ended up being at 7pm. The quality has also been sub-standard- the feet fell off my sofa after one week and it sits unevenly because I've had to patch up the legs with felt pads. As an apology I got a code for 10% off my 'next order'. This will never get redeemed.

Chair is comfy, fits in perfectly with our decor and couldn't believe how quickly it was delivered. Well worth the money

Well, we ordered our sofa on the 4th of April and it didn't actually arrive until the 16th of July - more then three months later! It had been advertised as taking around 10 weeks, but it turned out more like 15. All we would get from them was emails saying it was delayed and then delayed some more. There was no concillatory phone contact from them and when I rang up, the customer service person could not have conveyed his lack of care any more clearly. No apologies, nothing. Furthermore when our sofa was in stock I had to hound and hound them by phone to get the delivery company to set a date with me. When we (finally) got our sofa I have to say we were very pleased - its a good product, it looks great, its been constructed really nicely and its very sturdy. I find myself struggling to recommend this company however because of their attitude toward customers. If one of their designs really grabs you and the price is right, I wouldn't say don't go for it, I would just say be prepared to wait (and wait, and wait) and don't bother ringing up Fashion For Home to complain - just go bang your head against a brick wall. It will have the same effect.

Product: "Dowel Sofa" from Fashion for Home Good things first: The sofa is LOVELY! Quality materials, very solid, attention to detail, every bit as good as we had expected, and we have high expectations for furniture. We're very happy with the product. I would give them five stars if only the service were better!! BUT… The company is a bit of a customer service disaster. To their credit, they always answered the phone, were always apparently being proactive, friendly and professional but somehow promises never followed through into action. For example: 1) Sample fabrics never arrived, months later an email came saying they had been dispatched and returned - turns out the address they were sending to was a faint resemblance of our real address. Oh and when I ordered the samples it said it could take 3-4 months or something crazy like that. I was sure it must be a mistake?! 2) We ordered the Dowel Sofa in early November 2011, we were given a delivery date of 10 December. I rang to change my address a few weeks later and found out that actually a 10 January 2012 delivery date was on my order. I had not been informed of this and only found out by accident. 3) 10 January arrived - We were waiting for a call when it arrived in the UK - the call never came. I chased it some days after the 10th and it took THREE calls to get a delivery time/date confirmed. They'd always say 'leave it with me'. And they'd never call back to confirm the delivery. Fashion for home said it was the delivery company’s fault and that the delivery company had a computer failure, but when I called the delivery company direct and asked about this 'failure' they said systems have been fine and they didn't know what Fashion for Home was talking about. (?) The delivery company incidentally was friendly and the two guys that delivered it were friendly and in good spirits even though it was a long way to my front door from the nearest parking place. 4) A final weird customer service problem: An email arrived saying the sofa had been dispatched to my address (two days before it was supposed to arrive) - slight panic as delivery was only supposed to be subject to them calling and setting a delivery time and I didn't know if they had tried to deliver it already. Turns out the email was a misfire (?) To summarise, it was a customer service mess. Someone needs to crack the whip and tidy up the operations side of things. But we couldn't be more happy with the actual sofa - shame about the sloppy service.

When I was looking for bedside tables I knew what I wanted and even though the bedside tables I found on this website weren't cheap, I thought I would go for it as they looked nice. I was aware of the time it would take for them to be made/delivered but I didn't expect to be waiting for one of the tables 5 months later. After ordering in September 2011, they were delivered near Christmas. One of the tables was damaged so we refused delivery. I called the company to ask what happens next and they said they would have another sent to us in 2 weeks time. I am still waiting for this. Obviously they had to make the item again, so we've had to wait all over again. When I complained they said I was welcome to cancel the order and get a refund, which was useless for me as I already had one bedside table so I needed the other one obviously to match it. There was no apology. We have received an email saying the table will be dispatched this week, so hopefully after 5 months we will have both bedside tables. I just hope this one isn't damaged and we have to wait another 2-3 months!