Fantastic Customer Service

★★★★☆
3.8 / 5
72% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Melissat94's review of Dwell - www.dwell.co.uk (Post June 2013)

★★★★★

“Fantastic Customer Service ”

Written on: 31/07/2018 by Melissat94 (1 review written)

I ordered a replacement bar stool for one we had broken. I was very pleased to see that the product was reduced by £50. However I didn’t realise that delivery was £49 or free to store as when previously ordering the delivery was £5.95. I called the next day and spoke to a lady in customer services ( sorry I forgot her name ) who was extremely helpful. She amended the order to be delivered to a store and arranged a refund of £49 back to our credit card. The store phoned the next day to confirm the stool had been delivered and was waiting for collection. Great customer service - one very happy customer! Thank you

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

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