After-sales ignore you

Sofas look great, although on closer inspection one of the backs was 'baggy' and could have been tighter and one sofa was missing two of the feet. Had the sofas delivered abroad at a cost of £545. They had been packaged on one pallet one on top of the other. Unfortunately the way they were packaged meant the other feet caused damaged and cracked/scuffed leather to the sofa on the bottom.
I've emailed and rang customer service who said 'with heat and use these marks should become less obvious'. I paid for new sofas not sofas with damage which 'should' become less obvious. I have requested a discount but haven't heard anything back. After 7 days I wrote to both the MD and CEO - that was 2 months ago and I'm still waiting for an answer or even an acknowledgement! A shame as I really like the sofas. Very unprofessional after-sales service, in fact down right rude to just ignore your customers.