They don't honour the warranty if you have a problem.

Artelia - www.artelia-design.co.uk
★★★☆☆
3.2
From 46 reviews
57.0% of users recommend this

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195Hurley's review of Artelia - www.artelia-design.co.uk

“They don't honour the warranty if you have a problem.”

★☆☆☆☆

written by 195Hurley on 09/01/2021

Our rattan table had a couple of sections melt in the sun, so we managed to get a replacement table. The replacement table is a different colour to the original, so it now looks completely different to the chairs and they refuse to do anything about it, so my outdoor furniture looks a joke. The new table is lighter than the existing chairs and they blame the existing chairs on being outside, so they wont ever match something new. I have told them that things go lighter in the sun, so the existing chairs should be lighter than the new table (the new table is lighter than the old chairs). We have asked them to replace the chairs so they match, but they refuse, even though the rattan on the chairs have started coming off too. I would steer away from buying anything from this company with the aftercare we have received.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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