Arrogant

Truly PVC Supplies - supplies.trulypvc.com
★★★☆☆
2.9
From 19 reviews
47.0% of users recommend this

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Leestephenson's review of Truly PVC Supplies - supplies.trulypvc.com

“Arrogant ”

★☆☆☆☆

written by Leestephenson on 07/01/2016

I ordered a part but it wasn't right. I tried to explain what part I needed and said I'd been sent the wrong part. They then called me a liar saying that I'd ordered the wrong part etc and that I was being awkward and calling their staff liers. Nothing of the sort. I just wanted the correct part. I was then told to send the parts back then I'd get a refund after making another order. When I then phoned to make an order I had an angry manager for some reason. Poor customer service and very arrogant. When I sent a picture via email nobody got back to me so I had to ring again. Then I quoted the order number for the new part and that's when the person on the other end became a little arrogant. He said that wasn't the order number etc. Not my fault I get things wrong. I am human. Shocking.

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Trulycustomercare's Response to Leestephenson's Review

Written on: 25/05/2017

We are sorry to hear you are not satisfied with our products and service. Although I can find no record of a complaint from you we would still like to help. I would like to point out that we have over 130,000 5 star positive reviews on Ebay and a similar amount on Amazon. Our feedback on both channels is at 100% because we work very hard to help our customers.

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