Poor Service, Delivery not as promised

4.4 / 5
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Trading Depot www.tradingdepot.co.uk


“Poor Service, Delivery not as promised”

Written on: 12/01/2018

Awful service, we ordered an item (Aqualisa Quartz Shower Front Cover) on the 3rd January and got a 2-4day delivery advice. It is now 9 days later and still no order received. All over their paperwork it says if there are any delays they will contact you to notify you immediately. We have received no communications at all from this company. When phoning them the answers given are different every time but the general consensus is they don't know where our item is or when we can expect to receive it!
Being 7 months pregnant and now without a shower since 2nd January I don't think this is acceptable service at all. Having to go to relatives to beg a shower is not on!
Upon asking to speak to a manager I am told no one in management takes calls!
If I had known it would have taken near on 2 weeks we would have ordered elsewhere. The speedy delivery promised is not what we have received. If the item is out of stock with you then you notify the customer - it is not for us to have to chase you to find out what is going on. Really unimpressed

  • Aqualisa Quartz Electric Front Cover

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0