Terrible service, website showing original correct prices, I got charged higher prices, showing online correct before and after still original prices. Had to wait a week after spending hours comparing all the over-charges and they say, sorry and won't refund or return the over-charges!! Not good enough ToolStation, will go back to Screwfix.

Great customer service from the Team at the Stourbridge branch, thank you!! Item ordered twice by mistake and refunded promptly

I bought this 144cc push petrol lawnmower 3 month ago. It originally wouldn’t start but dies out after a few seconds after much time with “core support” I was told to change the petrol - this I did and it worked twice. Now however I have the same problem. Apparently I can’t return it to store but have to package it up and send it to another location to see if it is repairable. As I understand my consumer rights I should be able to return it to the store and get a replacement that hopefully does work. Why is this not the case? The packaging to return it costs about £30 meanwhile I’m with out a mower. Also Core support require their code this does not appear on the product or the handbook the only one that does is sku 7584 - XSS46F which they done recognise!.And won’t talk to you without it? Given Hawksmoor is a product of Toolstation and created by them I find this unbelievable. Please just let me return it to my store at Debden and let me have a replacemen