Terrible service, website showing original correct prices, I got charged higher prices, showing online correct before and after still original prices. Had to wait a week after spending hours comparing all the over-charges and they say, sorry and won't refund or return the over-charges!! Not good enough ToolStation, will go back to Screwfix.

I bought this 144cc push petrol lawnmower 3 month ago. It originally wouldn’t start but dies out after a few seconds after much time with “core support” I was told to change the petrol - this I did and it worked twice. Now however I have the same problem. Apparently I can’t return it to store but have to package it up and send it to another location to see if it is repairable. As I understand my consumer rights I should be able to return it to the store and get a replacement that hopefully does work. Why is this not the case? The packaging to return it costs about £30 meanwhile I’m with out a mower. Also Core support require their code this does not appear on the product or the handbook the only one that does is sku 7584 - XSS46F which they done recognise!.And won’t talk to you without it? Given Hawksmoor is a product of Toolstation and created by them I find this unbelievable. Please just let me return it to my store at Debden and let me have a replacemen

Boston Branch. Ordered online and went to click and collect as normally. Waited till next counter person became available. They ignored me standing there and started serving the next person in the till queue. I asked if anyone was doing click and collect. I was told no you need to queue and he turned back to the person he'd started serving. If that was the case why not tell me when I first walked in and stood at the counter. I'd been there 5mins patiently waiting for the next person to finish. The queue was around the store about 8 people. Gave up just went to Screwfix got served pleasantly and promptly without pre-ordering. Enough to make me think about giving up on Toolstation. If click and collect is not available then remove it as an option on the website.

I ordered dry pipe tester which was promised next day delivery but after four day waiting refund was issued it took them to realise stuff is not available let alone next delivery Next I ordered some Flexi ploytho pipe with isolation Volve one part of order delivered other one disappeared I chased back to local store they didn't have clue call parcel force they rebooked but nothing happens Guess what after week order arrived with no updates while I went to screw fix Done my project pack your tool this is not business

Wish i could paste all the 18 emails from Toolstation, Hawksmoor and Coreservices. Ive put Hawksmoor because all 3 are the same company, and trying to get through the idiocy of the people working there beggars belief. 5 weeks of a petrol lawn mower boxed ready to go with QR code on top of box, in my lounge, and yesterdays organised pick up with TNT by Core Services, never happened, so emailed TNT and got reply within hour asking for serial and model number. I have provided everything bar my medical records during the emails to/from this company 18 so far. Sent photos and receipts 4 times and written at least 6 times. I am at my wits end, and im off to Small Claims Court because i am not giving these people £209 for a piece of rubbish!!!

I ordered some chicken wire which was the wrong stuff I went back to get a refund! No refund given because I was a few days out of the returns date! The item was unused and unwrapped!! Waste of time!!! Think I’ll stick to Screwfix from now on!!!

If I could give 0 starts I would. Made an online order which didn't go though with an error saying please try again, however money was debited yo card. No order number received or email received of confirmation. When going to store on Hall Road they said I had not got an order number so no purchase. Even though clearly my bank has been charged for an online purchase... I showed this and they said it must be pending, but no it has been spent and days later still not refunded. I contacted customer service who said that I need a order number to prove my purchase. I do not have this because my purchase was apparently voided and there was an error... but not enough of an error for you not to take my money and my bank has proof of this. After much emailing they have said thay have been having online websites issues and as I cannot prove that I made this purchase without an order number and I will have to contact my bank. Again I have no order number because your website had a malfunction. You have my money and I habe no items! I want my refund or my item. You are a big company! What is wrong with you?!

Awful customer service. Placed an order which was subsequently cancelled without any explanation and it was only following several live chats and emails that I received an explanation. Quick enough to take payment but not to give explanations for cancelling order.

When TooStation started I was impressed with their range and price with just minimum purchase £10 for free delivery. This is now £25. The range has also shrunk but the biggest problem is that they use PARCFORCE for their courier which is the UK's worst, most unreliable courier. So many times have they failed to deliver next day. I have even paid the extra £5 for special delivery but nothing has arrived. Trying to phone for help is pointless as they have supposed queues for an answer of half an hour. I guess they are still using that tired old chestnut excuse: "Sorry it's the COVID problem"...NO it is NOT...you are deliberately choosing not to employ enough personnel to answer your phone lines. BOTTOM LINE: I'm going back to good old SCREWFIX..PS I also don't like the weird creepy response of their in store counter staff..They always treat you like their doing you a big favour by serving you...AVOID...go to Screwfix they always seem happy there.

I witnessed today on a video posted on Facebook the worst behaviour from a member of your staff towards a female customer. He was incredibly disrespectful and vile. His behaviour and language was disgusting. I will never use your company if this is the sort of customer service you allow.

Try contact toolstation over 25 min Over chat. When i was connected its take me 10 minutes to explain return situation. When I ask how I can made official complain I was disconnected. Try contact over phone for almost 4 hours nothing been connected

Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap £39.98 and two valves. I used a £5 Money Off Voucher. I was served by the Assistant Manager who I gave all the item details on a piece of paper. I was disappointed when he said that they had no stock and explained that I had just checked on my computer and that this branch has 4 listed? He said they would have one for me tomorrow and so I paid and left. I was a little annoyed when I returned today, Friday 29th Oct. 2020, to find they had requested the wrong tap? In fact the assistant said the tap that I wanted was in stock and that they have 4? Not impressed. I had decided that I needed a Lever ball Valve £5.88 (34448) and handed over a slip of paper again with all the details. I nearly paid when I noticed that I was being charged £10.88 for a valve listed at £5.88? Not impressed. Now the Manageress is involved. She said 'The System' will not let me buy it at the listed price??? 'Computer Say No' I must have been there 30 minutes arguing with the Manageress that this is 'Crazy! I even said I would walk back in the shop again with the order and call myself 'Bill Smith' but she said she will still charge me £10.88!!! I said to her what if I return tomorrow? She said she will still charge me £10.88!!! I thought this cannot be real. Then she suggested that I pay another additional £5 for the tap i.e. yesterdays order and then I can have the valve for the listed catalog price of £5.88?? On the verge of loosing my temper I said 'Forget it I'll buy from SCREWFIX!' Which I did. Same valve, 3p cheaper. I am a pensioner in the 'clinically vulnerable' group and because of this I have been in 'Self Isolation' for months. The last thing I needed was a stressful, ridiculous situation like this and one that puts me in a 'Risk environment' longer than necessary. Perhaps your staff could do with some re-training?

Beware of this company and their robbing behaviour!! I returned a few items as wrong size, as they didn’t have correct size in stock they had to order for delivery, I asked if there was a delivery charge and was told NO. It was all put through and not given a receipt due to the virus. On way home I realised I paid far too much for items so returned to store to clarify, only to be told I paid £5 delivery and gesture of good will I could have a credit. Next day I needed more items so used the credit towards all the new items plus more. I’ve tried now to return left over unused items to be told I can only have £6 back from £16 worth of items because of the £5 credit note. Effectively taking £10. I have also been up on a daily basis wasting huge amounts of travel costs due to being told different things with rules changing each time I go. No it’s not a lot of money but it is to them if they do this to a lot of people. 

2 weeks in, paid for product but never got it and no reply’s to me inquiring about it. Never had Service like this ever! What’s going on? Will you read this and take action? Because you are not any other way I try and get an answer

They take your order.Take your money.You Don't recieve your products. You don't get a refund. You can't speak to anyone and the emails you get if lucky are covid 19 circulars. Who said R.Turpin was dead? He's alive and well at Toolstation.

used to be good, now rubbish, late deliverys off back to screwfix.

Bought petrol chainsaw from Kinning Park branch. Did not work returned to Toolstation and after inspection refused to accept as there was smell of petrol. The tank had been emptied but when opening fuel cap there was a smell of petrol.Unsure how you can operate petrol chainsaw without petrol They asked me to take the product away without any focus on replacement/refund. I told them to keep it on Toolstation premises. Kinning Park now saying they did not receive returned product.

I visited Bedford Toolstation for what should have been a simple purchase after already contacting customer services. I took the blown bulb to store so it could be checked. Initially the rep bought back an incorrect wattage. After nearly half an hour waiting with a young child, the rep returned assuring me it was correct! I left the store and returned home 11 miles away. Went to fit it... wrong fitting!!! Contacted customer services who agreed to send replacement. Again I received wrong item. I returned back to store and was made to wait 30 minutes while they processed the return and refund. Im still waiting for this as it was done via PayPal and their Head office deals with this. I was told at least 3 to 5 working days. The staff instore didnt even entertai n looking for a replacement, they succeeded in wasting hours of my time and money. Never again !!