AVOID buying furniture at all costs

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The Range - www.therange.co.uk
★☆☆☆☆
1.2
5.0% of users recommend this
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Katybramley86's review of The Range - www.therange.co.uk

“AVOID buying furniture at all costs ”

★☆☆☆☆

written by Katybramley86 on 06/07/2020

Avoid buying furniture from this place at all costs.

I went into the store in Watford on 12th June and found the perfect dining table and chairs. I paid for it there and then to be delivered within the next few days. 19th June came around and it still hadn’t been delivered but apparently had been dispatched.

Fast forward another week and after many phone calls to the store, I was told that it would be delivered the following day.... another 4 days went past and nothing. So yet more phone calls back and forth.... EVENTUALLY my table and chairs were delivered on 2nd July almost 3 weeks after the money left my account but of course it wasn’t that simple! I should have had 4 boxes delivered, 2 containing chairs, 1 with the glass table top and 1 with the table legs. Guess what? I have no table legs.

So now I’m stuck with 4 chairs, a glass table top which is precariously leaning up against my living room wall with a 3 year old running around and no answer from either XPD the appalling courier company they use or the range.

Absolutely fuming. Their customer service is beyond a joke and they don’t answer any social media correspondence either. So now I’m no doubt going to have to go back into store to actually get this resolved and I don’t hold out much hope with that either.

  • Table and chairs £220 including delivery

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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