CANNOT USE PRODUCT

WE ORDERED A FIREPLACE AND SURROUND FROM SCREWFIX, WE WERE HAPPY THAT WE COULD PURCHASE THESE ITEMS WITHOUT A HEFTY BILL. HOWEVER, THE PRODUCT ARRIVED AND WAS FITTED BY OUR EXPERIENCED ENGINEER. THE PRODUCT CAME WITHOUT THE VALVE NEEDED TO MANUALLY LIGHT THE FIRE. THEREFORE THE FIRE CAN ONLY BE USED IF THE PILOT LIGHT IS LEFT ON. THIS IS NOT PRACTICAL WITH A SMALL CHILD. THE VALVE IS PARTICULAR TO THAT TYPE OF FIREPLACE. SCREWFIX WERE CONTACTED ON SEVERAL OCCASSIONS (TAKING AT LEAST 1 HR EACH TIME) AND WERE NOT AT ALL HELPFUL. THE RELEVANT DOCUMENTS WERE FAXED OFF AND WE WERE ASSURED THAT WE WOULD BE CONTACTED AND AN INDEPENDANT ENGINEER WOULD VISIT TO INSTALL THE VALVE. THIS DID NOT HAPPEN AND AFTER ATTEMPTING TO RE CONTACT THEM WITHOUT SUCCESS AND ONLY TO REPEATEADLY BE PUT ON HOLD WE GAVE UP.

SCREWFIX IT SEEMS ARE HAPPY TO SELL THE PRODUCT AND ARE HIGHLY RATED WHEN ALL GOES WELL HOWEVER THEIR LEVEL OF CARE FOR CUSTOMERS LEAVES A LOT TO BE DESIRED. HOW SUCH A BUSINESS CAN GET AWAY WITH THIS IS BEYOND ME!