Poor customer service & experience

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Primrose - www.primrose.co.uk
★★★☆☆
3.2
From 263 reviews
59.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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AdrienneDavies263's review of Primrose - www.primrose.co.uk

“Poor customer service and experience”

★☆☆☆☆

written by AdrienneDavies263 on 22/06/2020

The order was delayed by 2 weeks - it was pre-covid19.
The order arrived incomplete.
The missing part that arrived was faulty.
The phone line was always busy, took 7-8 calls to communicate.
I asked for a discount due to the above, was told I would be sent a £40 voucher (the product was almost £400, so to the value of just above 10%). Never received it. They said they had no record of me being offered a voucher after I chased on Fb. Offered £20 and if I spent £40.
Confusing, time-consuming, ineffective and lacking integrity.

  • water feature at £379

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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