Prestige Wooden Doors Reviews - www.prestigewoodendoors.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible Service!!!”

Written on: 26/04/2014 by Adair308 (1 review written)

Ordered doors November 2013 fr first delivery in new year, After approximately 40 phone calls and date changes for delivery we found our doors dumped in the conservatory, warped in March!!!! These people have no issues lying about the date they will deliver, even down to saying they will be with you within the hour despite the fact they still hadnt collected our doors from the port! Would not recommend to anybody. Our doors were purchased as solid pine and arrived as a veneer, shocking! The… Read Full Review

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★☆☆☆☆

“Appalling Service!”

Written on: 26/02/2014 by johnsonjayne1 (2 reviews written)

Ordered some doors in November 2013 and paid upfront. Delivery was meant to be a couple of weeks. Despite chasing on several occasions and assurances they were being delivered , received nothing! Finally I rang to cancel the order in January Still waiting for the refund....just found out on here that they are not trading anymore. Typical, rubbish company and even more rubbish service!… Read Full Review

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★☆☆☆☆

“THEY HAVE GONE BUST !!”

Written on: 18/02/2014 by bhlondon (1 review written)

Just opened my post and saw a letter from them that they have seized trading and i shall try getting my money back from card issuer!!!! i am waiting for those doors over 6 weeks with false promises and all PAID for, This is the wording on the letter "Due to economic downturn , and lack of support through financial institutions, we regret to inform you that we have no further option but top cease trading as of 15/02/14 we would therefore suggest that you contact your card issuer to claim for… Read Full Review

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Timclay's Response to bhlondon's Review

Written on: 19/02/2014

Has the same letter. I paid £720 to them last week and got the letter Monday I found some of there suppliers and called them to see if they could me any other contact details but no luck .they had no ideas he'd gone bust. My own fault for not reading the reviews ,a hard lesson to learn.

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Nillsy's reply to Timclay's Comment

Written on: 21/02/2014

the same has happened to us £1200 given to them and the doors should have been here yesterday! and stupidly paid with debit card doubt i will get my money back! I'm so upset!

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★☆☆☆☆

“Please be advised, do not have anything to do with...”

Written on: 17/02/2014 by Algorfa160 (1 review written)

Please be advised, do not have anything to do with this company, we ordered £360 worth of doors from them on 3rd December and were constantly lied about delivery of our order right up until last Thursday when they promised to deliver on Friday. Bearing this in mind, we have today received a letter telling us they have ceased trading so basically they lied to us even on Thursday knowing full well they would renege on the order. They advised us to reclaim our money from our credit card… Read Full Review

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Nillsy's Response to Algorfa160's Review

Written on: 21/02/2014

Hi we are in exactly he same predicament, we order in early december only today rang again to find out where our doors our and they do not exist! my husband did the same paid with debit card but ours was £1200! i am still i shock and going to ring the bank to see if there is anything that can be done! surely there must be a way to get our money back!

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Algorfa160's reply to Nillsy's Comment

Written on: 21/02/2014

We are with Santander and they have a Chargeback scheme which is not so good as a credit card insurance scheme but does cover you up to a certain level (they could not confirm over the phone how much). However, they are sending us a claim form to complete and return and they will investigate and let me know what I can claim. There is a deadline for claiming under this scheme of 120 days so you need to check (a) that you can claim and (b) how long you have to make a claim. Good Luck!

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Algorfa160's reply to Algorfa160's Comment

Written on: 28/02/2014

Have just received my money back into my account after submitting my claim on Monday so a very prompt response. I am happy that after not expecting to get my money back on a Debit Card payment, I not only was able to make a claim but received the whole payment back of £365. Perseverance does pay off after all ! We have not ordered and received our doors from a local company and even got them cheaper. Smiles all round from me !

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★★☆☆☆

“Great product but poor service”

Written on: 16/02/2014

We were very happy with the doors available from Prestige Doors BUT instead of the TWO visits we were told would be necessary to first survey and then fit the doors, it took SEVEN visits before they were finished. This included cancellations and just not turning up when a visit had been agreed. Worse still, the doors, although fully primed and treated by PD did swell up and jam in their fittings. When we called them to report this, the PD fitter responsible told us he would not come and look at… Read Full Review

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Ashrafuz's Comment

Written on: 17/02/2014

We ordered the doors online from Prestige wooden doors on 4th January 2014 and have not yet received the delivery of the product despite numerous phone or e-mail attempts

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Timjmannion's Comment

Written on: 19/02/2014

It turns out they've gone bust. Better try your credit card or bank to see if you can get a refund.

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Classicdoor's Comment

Written on: 20/02/2014

Maybe people will realise that there is a lot to be said about dealing with local shops that have been established for over 30 years, we have just served one of these customers, they received there goods within 3 days, with good service. THE CLASSIC DOOR COMPANY. LEIGH ON SEA. We will be pleased to help where we can, really sorry that you have all been treated in an appalling way.

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★☆☆☆☆

“Appalling service, do not use. ”

Written on: 12/02/2014 by welshlew (1 review written)

after being lied to for 3 weeks then put on hold or so they thought. then hearing them talking about me off for requesting an update followed by the guy saying non of his customers will be getting their doors!! i find this company appalling i would rather pay a bit more and give the money to a decent company… Read Full Review

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★★★★★

“Very good service”

Written on: 20/01/2014

exactly as expected delivery on time door good quality helpful staff… Read Full Review

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★☆☆☆☆

“Let down and lied to!”

Written on: 11/01/2014 by Fulvia (1 review written)

Victorian 4-panel internal shaker style doors. Ordered a sample door and door furniture. Waited 3-months for delivery. Against better judgement ordered a further 7 doors with furniture and including fitting. Given 100% guarantee that we would not be let down a second time. Guess what, failed to deliver as promised. Agreed a revised delivery and install date and they failed to keep that. Basically constantly lied to over a period of 4-weeks. Look out for the following excuses (lies): - The… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 13/08/2013

Having found their very good web-site my wife and I visited their premises on the 9th August 2013, with a degree of optimism. We entered the trade counter and spent about half an hour with an employee whose product knowledge was somewhat limited. I discussed my requirements and provided the relevant measurements and the employee suggested that the best way forward was for a representative of the company to visit my home the following Monday, 12th August, to measure up, so I could be provided… Read Full Review

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★★★★☆

“Excellent job done, but read the review for full details ”

Written on: 04/05/2013 by ChrisMerseaIsland (1 review written)

Fitting a wooden door properly is a skilled job and this is what this company did well. Also how often do you get a tradesman turning up with his own vacuum cleaner as part of the extensive tool kit and someone who cleans up as he goes along leaving the house as tidy as he fond it. When you order a wooden door from them be aware that you might need to call them now and then to check on your order as keeping me updated was not their strongest point, some of the other reviews seem to echo this… Read Full Review

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★☆☆☆☆

“Good doors but service and relability a joke”

Written on: 22/04/2013 by alliwantisagoodjobdone (1 review written)

The doors themselves are good and the finished article is good however to get to this point has been a complete pain and inconvienience. We ordered our doors in January and now in April have finally got what we want. We have had 6 visits (I lost count?) to fit two doors - this did not include times when they did not turn up, forgot things, made excuses and inconsistant lies, were late, unfinished doors when the temperature was below zero. Everything was all jolly and apologetic but you simply… Read Full Review

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★☆☆☆☆

“Absolute joke of a company”

Written on: 08/04/2013 by Fatty3 (1 review written)

Ordered set of doors at end of March, still waiting. Have been fobbed off with stories about delivery drivers, courier services the lot. Talk about frustration. Would have gone on to order all my oak internal doors through this company but most certainly will not be dealing with them again. Would not recommend this company to anyone… Read Full Review

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★★★★★

“brilliant quality and service!!!”

Written on: 25/02/2013

i found prestige wooden doors online, was impressed by the prices and the range of products available. Gave them a call to order a some doors, said the doors would talk a week and would be delivered as soon as possible. they were delivered on time, the doors where of great quality. The staff were polite from the word go will definatly recommend to friends and family… Read Full Review

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★★★★★

“Front Door and Frame”

Written on: 24/02/2013

I would just like to say how pleased I am with my new front door and side window that Prestige Wooden Doors installed for me . They were very professional from start to finish. They left my house clean and tidy and even removed my old door at no extra cost. I would have no hesitation in recomending them. The door and frame look fantastic… Read Full Review

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★☆☆☆☆

“Time waster”

Written on: 30/11/2012 by hongkongexpress (1 review written)

Terrible customer care, I ordered the door waited for them to get in contact and they didn't so I phoned them . They said door would be in on Thursday I could collect saturday. On Saturday I phoned to say "I was on my way " he said the door didn't arrive don't no why!!! Will phone me Monday. He didn't so I phoned and he said he had got one from a different supplier it would be here Thursday and he would deliver it. I went in the shop a couple of days before to make sure all was ok! And heard… Read Full Review

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Kaaz62's Response to hongkongexpress's Review

Written on: 02/04/2013

I KNOW HOW YOU FEEL, BEEN WAITING FOR 2 MONTHS ON DOORS ARRIVING AND I HAVE HAD EVERY EXCUSE IN THE BOOK. YOU COULD PHONE THEM TILL YOUR BLUE IN THE FACE AND THEY NEVER PHONE YOU BACK AVOID AVOID AVOID

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★★★★★

“Replacement hardwood french doors”

Written on: 03/08/2012

A very friendly efficient service from walking into the shop and choosing the doors and door furniture through to them being fitted. The fitter did a professional job with minimum disturbance and tidied up at the end. We are very pleased with the result… Read Full Review

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★★★★☆

“Happy from Billericay”

Written on: 24/07/2012 by Sube (1 review written)

Generally had a good all round customer service experience with Prestige Wooden Doors (PWD). They turned up at short notice with no fuss to do the initial estimation and provided plenty of support in making the right decision for us. There was a hiccup with scheduling my fitting, but PWD kept me informed of changes and made every effort to rectify the situation. Actual fitting was only delayed by one week - but I had planned in some contingency to allow for delays in any case so not a big deal… Read Full Review

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★☆☆☆☆

“Terrible service, repeated delays”

Written on: 17/11/2011 by lindsay88 (1 review written)

Before placing an order with Prestige Wooden Doors, Essex, for 5 doors, I specifically asked when they would be able to deliver and was told they would collect the doors from their supplier the following Monday, and call the same day to arrange delivery to me by the end of the week. The delivery timescale was important because one of the doors was a firedoor for my toddlers bedroom. I placed an order and they took the money the same day. They did not call on Monday. When I chased on Wednesday… Read Full Review

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