written by Josephb4384 on 01/09/2017
I ordered a lawnmower and some oil from this company, one item was missing and the other arrived in what seemed to be a previously used condition. Although the item was used, I was prepared to keep it as I needed to use it that day and I couldn't wait until after the weekend to receive a replacement. I needed some technical advice from them and they refused to speak on the phone to resolve the issue and ignored 3 emails that I sent them, although funnily enough they responded within 5 minutes when I issued a Paypal dispute against them! I found their single response to me very unhelpful and rude, I wouldn't ever use this company again I would avoid like the plague in the future!
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Justlawnmowers's Response to Josephb4384's Review
Written on: 03/01/2018
Dear Josephb4384,
Thank you for your review. We are very sorry to hear that you are experiencing after sales issues, could you please confirm your support ticket number so we can look into this for you?
We look forward to hearing back from you soon so we can investigate the issue.
Kind Regards
Horatio - JustLawnMowers.co.uk