written by 77Bateman on 09/04/2017
I ordered an AVR 1100 scarifier and it was delivered within a couple of days OK, but the box was tatty and had been opened and resealed a couple of times. My 'ticket' queries were answered but I was assured that although the box may have been opened, it was not a 'used' item. However on opening the box and checking the machine and paperwork, the machine is scratched and has been constructed, therefore probably put out as a demo model. The bag containing the extra bits and the instruction booklet has been opened and resealed and the booklet left folded open at the construction page. I have no confidence that all the required parts are in the bag. Now the Sales line cuts out without answering.
As rated by our community of reviewers
Justlawnmowers's Comment
Written on: 10/04/2017
Reply from Justlawnmowers:
Thank you for your review. Unless stated otherwise all of the products on our website are brand new, if you have received a product that is not in this condition this is not acceptable and should be reported to us immediately so we may rectify the matter.
Unfortunately, from the information provided we are unable to identify your order. Our sales line isopen Monday - Friday 8.30 - pm, our After Sales Contact centre is available via the website 24/7.
Could you contact us during 8.30 - 5 pm or via this link, and we will look into this for you as a matter of urgency.
Thank you and kind regards Justlawnmowers