Garden furntiture for summer ... maybe

★★★★☆
3.9
72.0% of users recommend this
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phumpworld's review of Internet Gardener www.internetgardener.co.uk

“Garden furntiture for summer ... maybe ”

★★☆☆☆

written by phumpworld on 17/08/2017

I ordered an out door sofa set with table and stools, and two recliner seat and stool sets from Internet Gardener ; so a not so insubstantial order in monetary terms. This was ordered on 31st May 2017 . Everything was delivered mid June with the exception of four stools. These were on back order and due end July which was frustrating as these form an integral part of the sets ordered and paid for. Anyway the four stools were booked in for delivery for 2nd August ( almost the end of July ) but the courier only delivered two stool. So the two were booked for delivery on 3rd August and agreed with the supplier to be "left in a nominated safe place " by the courier because the supplier could not confirm a delivery slot and I couldn't take yet another day off work ( two taken already ) . the courier turned up and put a card through the door , and did the same again on the 4th August - clearly not following the instructions given. Finally on the 7th August the courier turned up again , luckily someone was in , and made the delivery . However when the stools were unpacked it became clear they were the wrong ones !! So more communication with the supplier , arranging to get the wrong two stools collected and the right ones finally delivered. So after ordering on the 31st May we finally have a garden furniture set that we can use mid August .... and then only after lots and lots of communication and waiting for couriers.... not really good enough . I wrote a letter of complaint to IG on 11th August but still , on the 17th August , I haven't even had an acknowledgement of the letter. So good products , good prices .... let down by the customer service

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