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Asked by AnnoyedInternetGardener on 25th June 2014 Report this content
Has anyone else ordered the Rattan Kingston Corner Dining Set? We ordered it on the 17th April 2014, and have been told 3 times now that the ship is delayed (yet again!) and is only now due to dock on 25 June 2014 (original date given was 30th May 2014).

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Answers (1)
Report this content TheInternetGardener Written on: 12/09/2014
Hello, Thank you for your question. I would like to personally and professionally apologise for the delays you have experienced. We apologise profusely that you felt you needed to do this based on your experience with ourselves. As you know through conversations with us we have had severe delays from our manufacturer’s factory, although this is somewhat out of our control we understand it is all part of our service and cannot apologise enough as these have been frustrating for ourselves but more so for yourself as the retail customer. We are taking steps to ensure this does not happen next year as the delays were mainly caused by disruption in production around the Chinese New Year so we are ordering items to come on a slow boat in December to eradicate a number of these long delays. As a small, family run business we really do pride ourselves on our customer service levels and pro-active approach to any order that is delayed so again I apologise if you feel let down by either of these aspects of our operation and your feedback will be used constructively. Kind Regards, Paul Burton Customer Service Manager The Internet Gardener Ltd