Appalling Unhelpful & Misleading Website & Service

★★☆☆☆
2.0
26.0% of users recommend this
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suDaly430's review of Hedges Direct - www.hedgesdirect.co.uk

“Appalling Unhelpful and Misleading Website and Service”

★☆☆☆☆

written by suDaly430 on 29/08/2016

Ordered 3 X 1.75 pot prunus plants. Order came to £71.00. No delivery charge was added and credit card was accepted and order accepted and order number confirmed. 48 hours later received email saying to call them about delivery charge this despite in big writing orders over £50 free. I call them and owner says that free charge is not for tall plants. In very small print at the bottom of his website it states this. Completely ambiguous and you have to search for this.Very misleading but okay I tell him I will have to pay a delivery charge thinking maximum of £20. No! He wants £50 to deliver 3 plants!! Clearly he does not want my order as its too small!! Why is his website accepting orders and misleading people. Meanwhile it will take 3 days for my money to be returned. Not sure this is not against the trade description act.

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