Purchase of Chelsea corner dining set

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Feature Deco www.featuredeco.co.uk
★★★★☆
3.9
From 168 reviews
78.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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73Shelton's review of Feature Deco www.featuredeco.co.uk

“Purchase of Chelsea corner dining set”

★★★☆☆

written by 73Shelton on 05/03/2015

I am most impressed with the quality of this product, and have to say that it looks far more expensive than it cost. After much research I think I got a great deal. The only down size is that communication between myself and the company was always initiated by me, I was assured a call back or email on numerous occasions and got nothing, instead having to chase them by phone. My purchase was made online and the product was in stock, indicating it would be delivered in between 3 to 5 days.
I received my order nearly 3 weeks later.
I have to say that when I did talk to staff on the phone they were courteous and helpful, but I would advise you keep on top of your order and maybe not wait for them to contact you.

  • Chelsea corner dining set £925

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Paul_Featuredeco's Comment

Written on: 10/03/2015

Hi

I am sorry to hear you have experienced poor customer service during your order. Over the last month we have been re-locating to new site in Walsall and with the addition of stock arriving daily, during this period, our service levels have been affected due to the move.

Once again, we sincerely apologise any inconvenience caused and should you have any further queries, please do not hesitate to contact us.

featureDECO

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