Great product...terrible customer service

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Feature Deco www.featuredeco.co.uk
★★★★☆
3.9
78.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Feature Deco www.featuredeco.co.uk

“Great product...terrible customer service”

★★☆☆☆

written by on 27/06/2014

Ordered the Woburn Deluxe 10 seater dining set on 23 April 2014 with lead time end of May. Finally received the set on 25 June more than two months after money taken and after countless calls chasing them for updates. Not once did Feature Deco instigate any calls to me offering updates or apologies for delays. Very very poor service when spending £1200. There was a point during the last month when my husband doubted we would ever see the furniture. Too much hassle experienced to ever consider recommending to friends/family.

  • Deluxe Woburn 10 seater dining set £1199

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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