Ernest Wright & Son Ltd Reviews - www.ernestwright.co.uk
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“Quality and Customer Care/Service.”
Written on: 10/06/2016 by SeLo2 (1 review written)
I have a few pairs of Ernest Wright scissors and I cannot rate the quality high enough. The last pair I received had a slight flaw but when I enquired about a repair there was no hesitation and I received a brand new pair by return of post. I have found the cusomer care second to none and would recommend Ernest Wright Scissors to anyone looking for a precision instrument which is both a good investment and a beautiful piece of workmanship… Read Full Review
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“Excellent service”
Written on: 22/09/2015 by JuliusMcKinney269 (1 review written)
I was fascinated by this company after seeing the videos and ordered 3 pairs of scissors for my birthday. Ordered by phone and spoke to a very pleasant lady, scissors arrived quickly and I liked the cerificate included. Super product. I've bored people stupid with talking about my scissors but as soon as they saw The Putter, everyone was as interested as me and I'm sure will be ordering as well. I've certainly asked for more pairs and hopefully lots more people will order to ensure the company… Read Full Review
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“quality scissors with a life time guarantee”
Written on: 27/05/2015 by izzyletsgetbusy (1 review written)
Ernest Wright & Son is a small company who sell handmade quality products. They have been inundated with orders after a film was made about their products which went viral. I tried contacting them via email and Facebook without success but I wasn't going to let this stop me finding out the information I needed,so I went to their shop/factory at broad lane Sheffield. I had no trouble parking you can do pay and display or there is free on street parking. The shop is wonderful selling all sorts… Read Full Review
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“Very Disappointing - A missed opportunity!!”
Written on: 01/12/2014
Much is made of the fact that this is one of the last scissor companies in the UK - and if their service is anything to go by its no great surprise! Like many I enjoyed the item on the BBC website about them and thought I would give them some support - sadly my faith in british manufacturing has been dealt an almost fatal blow - some businesses are destined to fail if they cannot adapt to the online age - this is one such business - months passed - emails were sent on a weekly basis -… Read Full Review
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“Ernest and wright scissors”
Written on: 11/11/2014 by Moxlade (1 review written)
Good quality product, I placed an order and then called the company 2 days later and they said they had a 3 week lead time, they offered to post it the same day which they did and I received them the next day. Would recommend!!… Read Full Review
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“Great scissors from a tiny company keeping tradition alive”
Written on: 13/09/2014 by Winch (2 reviews written)
You know these will be excellent scissors the moment you see them - and they work fantastically. Replaced cheap nail scissors with a pair of these. The quality is outstanding, and I've ordered other types to replace the other cheap ones I've got around the place. Backed up by feeling you're part of helping to keep a small company going, hearing the stories in the updates I'm getting from them. I'm telling others about the great work these people do and hope they also order. Just don't expect… Read Full Review
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“Ordered but they didn't ship nor would they respond”
Written on: 12/09/2014 by Gohoosiers1 (1 review written)
Its quite simple - after watching a short story about the small firm making scissors on bbc, I decided to order online. Placed order, paid via PayPal, weeks went by no scissors. I then decided to write them no response, tried again same results. Finally opened a complaint via PayPal they couldn't get a response and ultimately refunded my money. Thus, with that said, I didn't get a chance to evaluate the scissors. If you plan to buy them in a store or from amazon maybe you will be ok, but… Read Full Review
Winch's Response to Gohoosiers1's Review
Written on: 13/09/2014
Interesting - I'm a customer who is getting regular (more or less weekly) standard updates from them. They explain they're a tiny company that has been inundated with orders since the film, and are struggling to keep up.
They genuinely seem to be doing their best. And the scissors that have arrived are genuinely great.
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“Absolutely wonderful product!”
Written on: 09/08/2014 by jrBates1947 (1 review written)
A quality UK product made in the traditional way. Pity I have only recently come to hear of these artisans. I go through scissors, or the plastic handles to be precise, very quickly but not these… Read Full Review
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“Buy from Ernest Wright to help support a struggling...”
Written on: 09/08/2014 by sanstorm (2 reviews written)
I recently saw the BBC news article covering the declining scissor industry in the UK and realised what a skilled job a scissor 'Putter' has. The possibility of losing yet another industry that provides unique handmade quality goods manufactured right here in the UK is concerning and typical of todays throw away society. I wanted a set of scissors that I can rely on to do the job for years to come and if looked after properly will never have to be replaced again. This is where Ernest Wright &… Read Full Review
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“Beautiful Craftsmanship, Wonderful Service”
Written on: 04/08/2014 by Danielle114 (1 review written)
I ordered a pair of left-handed, general purpose scissors for my husband. The scissors I received from Ernest Wright are the finest I have ever purchased and are precisely what was advertised on their website. The company very clearly communicated to me that there may be some delays in processing and delivering my order due to a video of theirs that went viral causing their workload to be exponentially increased. The only regret I have about ordering from this company is that I didn't get… Read Full Review
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“worth the wait - great nail scissors”
Written on: 31/07/2014 by StellaThorpe (1 review written)
yes, due to the very publised delays the delivery of the scissors took a while, and I nearly cancelled my order. However when they did arrive you can tell the different immediately with the quality and cut. Really pleased and I'd highly recommend… Read Full Review
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“Fantastic”
Written on: 29/07/2014
The product is impeccable. I live in New Zealand. I purchased the Kitchen Scissors they arrived within three weeks - The delay was well explained and totally understandable. They contacted me well before the due date to let me know that a video had gone viral and impacted their normal turn around time. They cut superbly, which to be honest is the most important part of a pair of scissors. They fit in the hand comfortably. I would recommend that you purchase a pair because they really do… Read Full Review
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“Great Scissors!”
Written on: 28/07/2014 by 412MacMillan (1 review written)
These beautiful hand-crafted scissors are well worth waiting for. I placed my latest order after the "Putter" video went viral (so during the huge surge of orders for Ernest Wright and Son's scissors), so I'm waiting patiently because I know from previous purchases how excellent these scissors are. I now only buy scissors from Ernest Wright & Son. There's no substitute for the handmade quality that comes from skilled craftsmen… Read Full Review
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“Outstanding”
Written on: 28/07/2014 by MacMillan287 (1 review written)
Outstanding outfit, with quality products and great service - highly recommended!… Read Full Review
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“Overcoming Obsticles”
Written on: 26/07/2014 by Thairapist (1 review written)
After i saw the film "The Putter" I instantly tracked down their web site and ordered about 5 pairs of scissors. Many different kinds including a pair of kitchen scissors. I got an email from the advisor who said they were flooded with orders and to please be patient or if you must then feel free to cancel your order. I figured living in the United States that it would be a while and didn't mind waiting. I got 4 put of the 5 pairs the next week. They were wonderful scissors and all work… Read Full Review
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“Quality craftsmanship and great service”
Written on: 17/07/2014 by SingingPedro (1 review written)
I recently bought a pair of dressmakers scissors and a pair of pinking shears from Ernest Wright as a gift for my wife who wanted them for sewing. Living in Sheffield it was a really nice touch to be able to buy something made by a Sheffield firm: the pinking shears aren't made there but I phoned the MD at the factory and was happy to accept his word that they were high quality stuff. He also gave great advice about the other scissors and took the time to show me several options. I'm lucky… Read Full Review
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“Brilliant Scissors ”
Written on: 09/06/2014 by ArmandoHenderson463 (1 review written)
I received these scissors from a friend of mine and I am delightful with them. They work lovely and are useful to have for the kitchen. I have no complaints about them… Read Full Review
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“brilliant scissors!”
Written on: 03/06/2014 by 359Shields (1 review written)
The scissors i purchased from Ernest Wright & Son are as close to perfect as you can get (as far as scissors go anyway). Granted there was a fair wait, and i was notified there will be a wait but after hearing nothing but good things about them felt i had to wait, but definitely worth it! A pefect cut from end to end. You can almost feel that they are handmade. Would definitely recommend to a friend and hopefully will be purchasing again!… Read Full Review
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“Poor quality goods, complete lack of service to customers”
Written on: 14/05/2014 by redsquirrelsuk (3 reviews written)
I bought two pairs of scissors in December. One pair was faulty, they were very badly made with lumps of what appeared to be soldering inside the handles and were not screwed together properly. I emailed them on 20th December and again on the 10th January because I had received no response to my first email. I eventually received a reply on 14th January from the director apologising and assuring me that they would refund. I returned the scissors a couple of days later and since then I have… Read Full Review
Johnthomascarling's Response to redsquirrelsuk's Review
Written on: 19/02/2015
I too received some very poor scissors (not stamped, dirty marks) and they also asked me to return. I didn't given it had been an 8 month wait (!) and they promised to send out another pair. No sign yet (2 months on) and all email communication appears to have stopped.
This firm simply doesn't know how to survive in this Century.
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“Superb craftsmanship”
Written on: 11/05/2014 by AdyBee (1 review written)
Received the scissors today. Had to wait a while as the company is recovering from a bad patch, but the scissors were well worth the wait. They are a handcrafted piece of art. Well recommended.... Ady… Read Full Review
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Bambi99's Comment
Written on: 20/02/2015
this was very much my experience too - I did get to speak to someone on the phone who was quite short with me and said 'we are very busy' - as if I was being an inconvenience.
Very very poor service - cancelled order - after six weeks
F1Nlay15's Comment
Written on: 30/07/2016
The scissors are HAND made to order and may take a while. When I rang the phone went to answer phone to leave a message which I didn't as I live abroad. I did eventually get to speak to a young lady who was very pleasant and explained the process to me and kept me informed of the progress by email. The scissors or the best I have ever had and I am going to order some more. I can only say that your experience with them is UNUSUAL. As it is a small family business perhaps a little more patience is needed. If you want to seriously complain speak to the managing director.