Apalling service received

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Easylife Group - www.easylifegroup.com
★☆☆☆☆
1.0
0.0% of users recommend this
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  • Quality of website

  • Value For Money

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TerriButtons's review of Easylife Group - www.easylifegroup.com

“Apalling service received”

★☆☆☆☆

written by TerriButtons on 24/06/2017

First order placed which was meant to take 3 - 5 days to arrive, it took over 2 weeks and one item was missing; apparently out of stock but not when I ordered it! Also 2 items were faulty and it took me several emails to get this sorted. Eventually i was told that a courier would collect them on a day of my choosing, though this had to be Mon - Fri and it would be between the hours of 7am - 9pm, a time slot could not be given.


After several complaints I was finally issued with a £5 off voucher but this had to be used on an order under £30. Orders under £30 are subject to a £5 delivery charge, orders over £30 are free delivery. I queried this and was eventually told after several emails to them that the order had to be over £30.

More problems experienced when I tried to use the voucher; when I input the code it would not be accepted at all. I emailed Easylife again three times and have hear nothing back from them. The last email that I sent to them was six weeks ago so I guess i am never going to get a reply.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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