Appalling customer service

I ordered some doors from this company, but was sent something other than what I ordered. When I contacted directdoors and asked to return the doors, the manager's attitude became rather rude and I found his approach quite aggressive. I said that I had the right to return these items under distance selling rules. But I was told that these were a "special order" and that therefore I could not return them. I fail to see what was "special" about them: they had not been made specially and they were still in their original packaging. In any case, they were not what I ordered! When I told him that I would raise the matter with my credit card company he
then said that he would immediately pass the case to his lawyers. He
said it in a way that suggested that this is standard procedure for his
company. I believe that this sort of approach to customer service
should be highlighted to other potential customersr.

My recommendation is this: avoid this firm. They sent me a product that was different from what I ordered and their attitude was rude and I felt it to be quite aggressive when I wanted to return it.