FAULTY PRODUCT - SHOCKINGLY BAD CUSTOMER SERVICE - AVOID

Cheaper Online Ltd - www.cheaper-online.co.uk
★★★★★
4.8
96.0% of users recommend this
  • Customer Service

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Guest's review of Cheaper Online Ltd - www.cheaper-online.co.uk

“FAULTY PRODUCT - SHOCKINGLY BAD CUSTOMER SERVICE - AVOID”

★☆☆☆☆

written by on 29/01/2021

FAULTY PRODUCT - SHOCKINGLY BAD CUSTOMER SERVICE - AVOID

Bought Christmas lights from them and they looked great, to begin with, they were nice and bright but after 2 days of being up, a big strip of lights failed.

I reported to the supplier Cheaper Online LTD, that they were faulty, and they agreed on a return.

They then emailed me to tell me they received the product, they tested them, and they were working fine so they will not be issuing a refund.

What makes it even worse, they refused to return the product to me? Very questionable way of doing business.

Judging by other reviews ONLINE this is not an isolated incident.

  • Christmas Coloured LED lights

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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