written by RogerMarkM on 29/08/2017
Ordered 3 Velux windows with flashings for my kitchen. Although website said nexct day delivery had to wait fortnight for delivery dierect from Velux. when I queried their promise they didn't even apologise. Delayed my project.
I needed to return the flashing kits as I had ordered plain tile when I should have ordered concrete for double Roman tiles ! Website not very helpful in choosing right flashing kits.When realising the error I ordered the correc t kits only to be disappointed to note that I was effectively charged a premium for ordering them without windows. I was given no assistance in arranging their return so eventually drove to warehouse to return (warehouse staff helpful).
VBecause their very poor customer services operative believes that this was a business transaction he initially refused to accept a return and the charged an exorbitant 25% restocking fee despite the kits being returned as delivered in their original packaging. AVOID THIS COMPANY.
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