Appalling Customer Service

★★☆☆☆
2.0
24.0% of users recommend this
  • Value For Money

AndrewLux's review of Iglu Ski www.igluski.com

“Appalling Customer Service”

★☆☆☆☆

written by AndrewLux on 02/03/2012

Booked with Igluski as there was a two for one lift pass offer for Saas Fee, but at the time nobody mentioned that his offer must be taken up at the time of booking. No response from customer service team for over two days and I was informed that staff training was more important than customer service (the reason why the supervisor was not available to discuss the details with me). I ski regularly, but this is a dreadful company with poorly trained staff whom I would avoid at all costs!

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