Awful

On Sunday 13th November I booked a ski package holiday for myself and my party. The holiday was to Les Deux Alpes with flights to Grenoble. Having been skiing before, and had lengthy transfers, we specifically wished for a holiday with a short transfer time, hence we choose, Les Deux Alpes, and a holiday with flights into Grenoble.

At time of booking, our homebound flight times were confirmed, our outbound flights were not, but we were told we would be flying into Grenoble, so we went ahead and booked. The booking confirmation we received stated out outbound flight would be on February 4th from Gatwick to Grenoble.

From mid-December, until mid-January, I emailed both Iglu ski and Rocket ski about the lack of details regarding our outbound flight. Members of our party needed to book railfares and airport parking both of which increase in price the nearer to departure you become.

Finally, after numerous chasing emails and telephone calls, Rocket ski confirmed our flight details on Friday 13th January. They told me our flights times, route, (London Gatwick to Grenoble), and flight number. I happen to put the flight number into the BA website over the weekend and ascertain that our flight number is actually London Gatwick to Geneva.

I emailed Igluski and Rocket ski to ask for confirmation regarding this. Iglu came back and told me that it was \"definitely a Grenoble flight\", they did not reply. At 1pm Monday 16th January 2012 I telephoned Rocket Ski who told me that the flight was in fact Gatwick to Geneva, and that there was \"nothing we could do\".

IGLU have gone on to tell me that the transfer times from grenoble to Les2alpes, and from geneva to les2alpes are only actually 40 minutes different, this is complete rubbish. We were given misinformation and general lack of customer service from both iglu ski and rocket ski. Even after I raised the issue that I thought the flight number related to a flight from Gatwick to Geneva, I received confirmation that our flight was \"definitely to Grenoble\" from Iglu Ski this is also the case in all our flight documents.

Every piece of documentation we have from booking confirmations/invoices/email queries said we are flying to Grenoble, it will mean we spend the first evening of our holiday rishing around trying to get ski/board hire sorted, lift passes etc, when we should have been arriving mid afternoon with time for some pre-dinner drinks and relax.

Both rocket ski and iglu have us over a barrel in terms of their Ts and Cs which basically state they can do WHATEVER they want in terms of changing you flight, accomodation, resort etc. basically, it means you can never book anything with any certainty because they can change it and there's nothing you can do about it.

We would not have booked this holiday if the flights had been advertised as going to geneva.