Pointless Customer Service

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★★☆☆☆
1.5
From 270 reviews
13.0% of users recommend this

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frHopper115's review of Lookfantastic.com www.Lookfantastic.com

“Pointless Customer Service”

★☆☆☆☆

written by frHopper115 on 28/06/2021

I've been a long term customer of Look Fantastic and subscribed to their beauty box for several years. Today I contacted them for the first time with a complaint regarding a product I've just received, which was misrepresented and not fit for purpose. Sadly, the online chat representative either feigned complete ignorance, or was following orders from above, and refused to understand my explanation of why I wanted to return the item. On principal, I will noe take my custom elsewhere as I've lost all faith in their integrity as online retailers.

  • Goods purchased & cost

  • Customer Service

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