Disappointing service, should have read reviews first!

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★☆☆☆☆
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From 24 reviews
13.0% of users recommend this

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Lizbeth1974's review of Healthy Living Direct - www.healthylivingdirect.co.uk

“Disappointing service, should have read reviews first!”

★☆☆☆☆

written by Lizbeth1974 on 01/11/2017

I ordered an item for my mother, received the order confirmation and money taken from my account immediately. Decided to chase up delivery, telephoned company (13p per minute,8 minutes).
Queried delivery date and operative seemed surprised and asked if I had not been informed the item was out of stock when I ordered! Clearly not or I would not have ordered. I asked for estimated delivery date and was told "a couple of weeks", to confirm I asked what he regarded as a "couple", the response was 4 weeks! ( in my day a couple was 2).

Looking at other reviews taking money when items are not in stock is their common practice.

I was told that, if I wished to cancel the order then, I would be refunded immediately. I wonder if they will return the money as quickly as it was taken.

I will not be using this company again

  • Lap tray, £14.99 plus 4.99 delivery

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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