The worst online shop ever.

Click here if this is your business
feelunique.com www.feelunique.com
★★☆☆☆
2.4
34.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of feelunique.com www.feelunique.com

“The worst online shop ever. ”

★☆☆☆☆

written by on 15/05/2017

I ordered through The Beautyst which is owned by Feelunique. This means that when i ordered an item that was sent by Beauty Bridge in the US, my payment goes to Feelunique and this shows on my PayPal and bank statement. Two weeks later, parcel arrives. The item i received was not the item that was listed. I open up a PayPal dispute. Feelunique replies asking me to speak to Beauty Bridge. Mistake number 1. I speak to Beauty Bridge and they tell me they do not recognise my order. A few emails later and nothing has improved. I message Feelunique on PayPal. They ignore me. Mistake number 2. I open up a claim, A few days after the closing of the claim by PayPal, Feelunique ask me to send the item at my own cost back to them (returns are free but not to me). Mistake number 3. I message them on Facebook. Nothing improves. They then message Beauty Bridge which is pointless who tell them to tell me to send it back to America at my own cost. I message Beauty Bridge on Facebook and no i improvement. I message Feelunique on Facebook and tell them i will be speaking to my bank. Feelunique reply saying they have issued my refund through my initial payment method which is PayPal. No refund has been put through. My bank opens up a dispute but i need a confirmation of refund from Feelunique which they cannot provide since they lied about refunding me. I message them again on Facebook and i receive an email from The Beautyst thats tells me Feelunique is continuing to pass the buck to Beauty Bridge. I then email Feelunique again teling them that if this continues, i will seek legal advice. A customer of Feelunique's since 2013 but not anymore. First issue with them and it will be the last issue i have with them. A dishonest and unprofessional company. Seriously ladking in the most basic business knowledge. I still have not been refunded or had a reply from Feelunique.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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