Customer Services Are RUDE. Received a stick.

I ordered a Jasmine plant off of NOTHS from The Gluttonous Gardener. I will say delivery was quick but upon opening the packaging the item was AWFUL. I had bought this as a gift during quarantine for my parents anniversary. When she opened the box she thought it was a JOKE GIFT. It was literally a STICK IN A DIRTY, MOSS COVERED POT. It didn't look like the soil had ever seen water in it's life either.

I emailed customer services asking about returns and saying how disappointed I was in the item after receiving it and they told me that the supermarkets sell them FAKE when I said they were twice the size of this and LESS THAN HALF THE PRICE. The images are NOT what you will receive and I even expected a little worse than the pictures because adverts always look better than what you get, but this was RIDICULOUS.

The item I got personalised I understand I cannot get my money back for but the box is so very flimsy I could poke it and break part of it off. The customer services just said they want me to pay them £7 to return it to them too after receiving something SO awful.