Received wrong product

Product ordered was Wet Ones Fresh Scent - 5 canisters. Product received was 5 of the 10 Travel Packs...........Upon receipt of the order, it was the wrong item. Could not reach anyone by phone after two calls and had to deal with online chat. I wanted to return wrong product for correct one but online rep could not tell me if they had the correct product in stock. In the initial conversation, he wanted me to email him photos of the wrong product I received, the box it was shipped in and the packing list. I told him no way was I going to go thru that nonsense. Initially, I requested they send me a pre-paid shipping label so I could sent the stuff back to them while they in turn send me the correct product I had ordered but he informed me that he did not know if they had the product in stock and that they would not refund my monies until they received the returned product. Based on their incompetence, I'm not confident they are going to fulfill their promise. Time will tell........But as it stands now, there is no way will I EVER deal with this company again..........