Buy Bottled Beer - www.buybottledbeer.co.uk

Summary:

Beer arrived almost a month after ordering

Delivered to the wrong address

Order was wrong

I ordered some beer from this website as a present for a friend.

After a week and a half with no correspondence, I was informed it would arrive the following week.

2 weeks later and no beer so emailed. Was told it would arrive the next day - beer was delivered to billing address not delivery address.

When beer finally arrived 5 weeks after ordering, the order was wrong.

After emailing again, I was told that the brewery didn't have the beer and their van broke down.

All of the above would have been fine if I been kept informed and asked if changes were acceptable - I was never contacted.

I do hope their customer service improves and that mine was a one-off bad experience as I am a big supporter of real ales.