Asda www.asda.co.uk – Questions & Answers

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Asked by Louise54321 on 27th May 2014 Report this content
Just when I start to love a range of goods, Asda stops selling it! Do you know how I can request to Asda to start re-selling the stuff I love? For example it has stopped selling Sunbites original crisps and only sells the flavoured versions which are not nearly as nice! I want to ask them to go back to selling this!! Advice please!

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Answers (1)
Report this content Lynton Susman Written on: 01/11/2015
I'm afraid this IS a typical supermarket practice. It's down to their statistics and if they show poor figures, then the line is "pulled." I know it very often doen't make sense, particularly when they appear to sell out, week in, week out. Do I think they sometimes get it wrong ? The answer is, "Absolutely !" But you have to realise, this IS a numbers game and what to you think it really matters to Asda if they get the stats on an odd line, wrong ?
Asked by Spangles53 on 1st March 2014 Report this content
Is it possible to give specific instructions to the order picker?

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Answers (6)
Report this content frankiesymes Written on: 03/03/2014
No, not so far as I know.
Report this content markaylott Written on: 03/03/2014
i wouldnt bother using them to be honest !!!!! unless you want incomplete deliveries and then useless customer service !!! go elsewhere ...
Report this content PeteHughes Written on: 03/03/2014
I've not found a way yet, would be nice. We've been using ASDA for months now without issue.
Report this content hortonjan Written on: 03/03/2014
I wouldn't use ASDA again even if I had to grow my I own! I used to have deliveries from them - the first time they overcharged me I had to make many phone calls for 6 weeks before they refunded me. The last time they overcharged me £16 and I have never received it despite numerous phone calls and promises over many weeks I eventually gave up.
Report this content sjl2656 Written on: 03/03/2014
No I've tried every supermarket online and all bad for packing morrisons really bad just tried wwaitrose first time excellent hoping second delivery will be good also. It really annoys me when they pack raw meat in with fresh food . It's not rocket science they don't store raw meat in with the dairy and fresh food so why is it ok to pack it that way.
Report this content galadriel2x Written on: 03/03/2014
As far as I know you can only show the picker your preference for substitutions. You can set the substitutions as yes or no in your account and you can also alter it for individual items when you are checking out. You can leave instructions for the delivery driver, such as please use back door etc. But it doesn't seem that there is any way to leave specific instructions for the picker.
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