I am writing to share my deeply unsatisfactory experience with the services provided by Winni on Valentine's Day, 2024. Having placed an order for a cake for my wife on February 14th, 2024, through their website www.winni.in, my expectations were set high, given the promised 2-hour delivery window displayed on their platform. However, my experience turned out to be a complete letdown. To start with, I paid Rs 1000 for the cake and selected the delivery time of 1 PM. Unfortunately, the cake was delivered a staggering eight hours later at 9 PM. This significant delay not only violated the promised delivery window but also disrupted the special plans I had in mind for the occasion. To make matters worse, there was no communication from Winni.in regarding the delay, leaving me frustrated and uninformed. Adding insult to injury, Winni.in charged an extra fee for the delivery, a service that was far from satisfactory. The website showcases appealing images of their products, creating an expectation of high-quality items. However, the reality was starkly different. The cake delivered was not only subpar but could be described as nothing short of pathetic. Attempting to seek redress, I tried to contact their customer care through the provided phone number, only to discover that it was out of service. The live chat option on their website proved equally futile, as it appeared to be automated and provided no real assistance. This lack of accessible customer support added to the overall frustration of the experience. One of the most disheartening aspects of this ordeal was the realization that Winni.in outsources its orders to local vendors, who, in this case, failed to meet the promised standards. The disparity between the showcased images and the actual product delivered was evident, suggesting a lack of quality control and accountability. Despite the 5-star ratings displayed on their website, my personal encounter with Winni.in has led me to question the authenticity of those reviews. I am inclined to believe that they may be misleading or, worse, manipulated to create a favorable image. In conclusion, my experience with Winni.in on Valentine's Day was not just disappointing but also frustrating and infuriating. The late delivery, lack of communication, substandard product, and unresponsive customer service have left me with a bitter taste. I strongly advise against using Winni.in for any future purchases and hope that others can learn from my unfortunate experience.

horrible service. they will never deliver what u order for and the way the deliver it is even worse. quality………..never expect that from winni………and there customer service is way too horrible and they are never friendly. i ordered for laughing Buddha and a bonsai tree as a gift for my friends house warming. Instead they delivered some chinese doll and the bonsai tree was lifeless and leaf less. when i asked them they say that the chinese doll is same as laughing Buddha. thye are nothing than online robbers…………..plzzzzzzzzz don not waste your money…….there are lot of other providers who value their customers. STAY AWAY FROM WINNI……….Horrible service.