The Bradford Collection www.bradfordexchange.com

Such a waste of money!!...w/$200 DOWN THE DRAIN!

So, my daughters bought me a "pandora" bracelet for Mothers Day 2021 w/ my 4 granddaughters name AND birthstones...by the end of THE MONTH (MAY 2021), EVERYTHING was turning copper/pink...& being that I love my grandbabies(& bracelet)so much, that I decided to keep wearing the bracelet, it was totally turned that all that was left was for it to break, so of course, then it broke.

& of course, I can't post the pictures!!!!!

A TOTAL WASTE OF MONEY!!!!

I WOULD NOT RECOMMEND THIS SITE NOR ANYTHING THAT THEY SELL TO ANYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

In August I received a flyer to purchase Essential Oil Refills for the Harmony of Life products. The flyer came in August and I did receive the oils that I had ordered. The more you ordered the less you had to spend. It has been a nightmare.

The oils were supposedly at a great cost. Four oils would cost $13.99 and each additional oil would cost $3.00 for a total of $22.99. I was astounded when I received 7 separate invoices each in the amount of $47.50. I sent a copy of the original pamphlet and did not get help of any sort. It is now November. I will be sending the oil back and hopefully I will not get any new invoices. I will not be returning to Bradford Exchange in the future.

There customer service is rude and will not forward you to a supervisor.

A very unsatisfied customer. (The truth about the cost would have been nice.)

Marsha Stull

I order this personalized Musical Box for My Daughters Birthday 2-25-2020 and was told we would receive it Tuesday March 10,2020. And We used our Debt Card and already paid for it. We have called them several times and they kept changing the date on when we would get it first it was suppose to get her April 7,2020. We Still did not get anything. We called and Told them we just want our Money Back. They said they sent it out on April 15,2020 and we have to wait 15 business days and if we don't get it we have to Wait another 15 days Before We Can do a request to get out Money Back. This Company Sucks.

I have most of a Nightmare before Christmas calendar collection. I just need the calendar and two figures.

I contacted the Bradford Exchange to ask if it was possible to order the three items above- yes no problem.

I called the next day to place my order and was told that I have to buy four figures- I explained that I had already been called and told that I could order two- put on hold and told "computer says no" I asked to speak with a manager and was put on hold again. I was then told a manager would call me in 48 hours.

If you look at the way this collection is shown on the Bradford Exchange website it is very unclear and you would think that it all comes for the price shown this is not so and two figures are sent for additional payments on a contract. It’s very unclear and is almost certainly written this way to confuse people into buying a VERY EXPENSIVE collection and with no way out- i.e. you can’t send it back when you find out.

As a previous customer of this company its terrible to see them trying to treat customers so badly. Think very carefully if you want to do business with this company.

I ordered 4 trees for my family. cost of tree 159.94 each full payment was made all went through on line with no problem (2 trees with PayPal 2 with my credit card). I received 3 confirmation emails (2 trees where going to the same address other 2 separate address). One was delivered but the other three were not. I phoned Bradford Exchange to ask the expected deliver dates. they stated I had only ordered one tree, they would not accept the fact I had the confirmation emails in my hand when phoning. I had to cancel payments made on line and reorder over the phone all went through again.

Thereafter everything went from bad to worse, so many stories. I then received a demand for payment of the last tree, phoned them again and during this call I was told the last two trees (to the same address) had been sent, only one arrived phoned them regarding the other, they said they were holding it back until I paid for it they had previously stated it had been sent I was so angry this meant another phone call to my bank.

I will never buy from this company again. So many phone calls to them and so much stress.

They don't show or ask customers to review purchases which does give you a hint of their bad practices.

Unfortunately I can't give Zero stars otherwise I would. I purchased a Gold plated ring from them last October for a 60th Birthday present for my mum.

She didn't start wearing it until 6th December and it already looks like it is 20 years old. I paid over £120 for this and already the ring is tarnished and unwearable. I have many pieces of jewellery that are gold plated that are over 5 years old and are still as new.

I contacted customer services to be told there is only a 120 day guarantee on the ring and basically they just washed their hands of any responsibility from that point.

I was reluctant to purchase from them based on a couple of bad reviews however thought I would give the benefit of the doubt.

NEVER EVER will i EVER purchase from this company again! Absolutely disgraceful

They use underhand sales techniques, in the catalogue they DO NOT print the total cost just the cost per instalment. they keep sending items you have not ordered.I emailed you last week regarding your underhand sales techniques. If you ever take unauthorised payment again I will see you in court, if you send me anymore of your products without my requesting it, I will see you in court. You are a disgusting company with despicable sales techniques that aim to deceive. This is going on social media and in every review site.

Terrible company, terrible ethics. Avoid at all costs

Ordered an engraved ring for a birthdsy present. Money taken in full on day of order. Ring arrived 3 weeks later with NO engraving. After many e mails and calls to a premium rate line was told they could not engrave the ring in my size despite the fact they could send an unengraved ring in my size????? eventually 8 weeks later got a refund. VERY YNRELIABLE. No apology at all.

ORDERED A WATCH IN October FOR A Christmas Present and was assured that it would be there for the day. In November the money was deducted from my account. Phoned then in early December and was told there was no problem with the order. Phoned them again 16th December and was told that it would not be there on time as they had none in stock.